getChatTranscriptByTimeRangeAndServiceID

Returns chat transcript between a specified time range and for an optional specified service id.

HTTP POST /livechat/:domain/getChatTranscriptByTimeRangeAndServiceID

Path Variables:

Name

Mandatory

Type

Description

Name

Mandatory

Type

Description

domain

YES

STRING

Unique domain identifier

Authorization: see Authentication mechanisms

Request Body:

Type: json

Name

Mandatory

Type

Description

Name

Mandatory

Type

Description

beginTime

yes

number

Begin time range. Timestamp in UTC format

endTime

yes

Number

End time range. Timestamp in UTC format

serviceID

no

string

Unique service identifier

Response:

Type: JSON

Name

Type

Description

Name

Type

Description

result

boolean

If true, the service response was performed correctly

chatTranscript

array

Array that contains Transcript Object

error

null / string

Contains the error description if an error has occurred in the request

Example:

Request

http://<hostname>:<port>/livechat/default/getChatTranscriptByTimeRangeAndServiceID

Request body:

{ "beginTime": 1583108454335, "endTime": 1583408354335, "serviceID":"447491163403" }

Response

{ "result": true, "chatTranscripts": [ { "result": true, "transcript": { "messages": [ { "data": { "id": "ABEGOTQDYJFpAhCG1QzdRp0jvyFMCl42Jto1", "messageType": "TEXT", "content": { "text": "verde messaggio test", "user": { "id": "391234567890", "isAgent": false } }, "ts": 1583144584635 }, "_id": "5e5cdec513271111989fece0", "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560" }, { "data": { "id": "977a0077-64ec-4755-b260-62a192a61710", "messageType": "TEXT", "content": { "text": "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?", "user": { "id": "USER_gverde1@acd.enghouse.com", "isAgent": true } }, "ts": 1583144603862 }, "_id": "5e5cdec513271111989fecdf", "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560" }, { "data": { "id": "ABEGOTQDYJFpAhAK2kKr1hBTb0fVeoUXY---", "messageType": "TEXT", "content": { "text": "verde messaggio test2", "user": { "id": "391234567890", "isAgent": false } }, "ts": 1583144628900 }, "_id": "5e5cdec513271111989fecde", "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560" } ], "_id": "5e5cdec513271111989fecdd", "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560", "__v": 0 } } ], "error": null }

 

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