CTLive statistics

CTLive offers the opportunity to monitor some of its quantities, querying them using Prometheus and consulting them through a graphical dashboard using Grafana.

The available metrics are as follows:

Name

Description

Notes

Name

Description

Notes

ctlive_agents_loggedIn

Number of agents logged in CTLive

Divided by domains

ctlive_agents_loggedIn_with_video_capability

Number of agents logged in CTLive with video capability

Divided by domains

ctlive_active_chats

Number of active chats in CTLive

Divided by domains

ctlive_active_video_chats

Number of active video chats in CTLive

Divided by domains

ctlive_site_accesses

Number of site accesses

Divided by domains, services, platform and operating system

ctlive_engagement_visible

Number of times the engagement has become visible

Divided by domains, services, platform and operating system

ctlive_data_collection

Number of times the chat has entered in data collection phase

Divided by domains, services, platform and operating system

ctlive_chat_started

Number of times the chat has been requested

Divided by domains, services, platform and operating system

ctlive_cbn_started

Number of times the callback now has been requested

Divided by domains, services, platform and operating system

ctlive_cbl_started

Number of times the callback later has been requested

Divided by domains, services, platform and operating system

ctlive_chat_success

Number of times the chat request has been successfully fulfilled

Divided by domains, services, platform and operating system

ctlive_cbn_success

Number of times the callback now request has been successfully fulfilled

Divided by domains, services, platform and operating system

ctlive_cbl_success

Number of times the callback later request has been successfully fulfilled

Divided by domains, services, platform and operating system

ctlive_chat_error

Number of times the chat request has encountered an error

Divided by domains, services, platform and operating system

ctlive_cbn_error

Number of times the callback now request has encountered an error

Divided by domains, services, platform and operating system

ctlive_cbl_error

Number of times the callback later request has encountered an error

Divided by domains, services, platform and operating system

ctlive_chat_total_duration

Total number of seconds of chats

Divided by domains, services, platform and operating system

ctlive_chat_total_duration_histogram

Histogram of total number of seconds of chats

Divided by domains, services, platform and operating system

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