Product Overview

CTLive is a multi-channel digital engagement platform designed to transform how organizations interact with their customers online. With real-time chat, proactive engagement, video support, and seamless integration capabilities, CTLive helps deliver personalized, efficient, and scalable customer service experiences across any website or application.

Key Features

• Live Chat & Proactive Engagement
  Initiate conversations proactively based on user behavior, page context, or operator availability to increase engagement and conversion.

• Video Escalation & Screen Sharing
  Switch from text chat to high-quality video calls or collaborative screen sharing with a single click, powered by proprietary Vidyo technology.

• Web Callback
  Seamlessly move from digital to voice channels via REST API-triggered callbacks, ensuring follow-ups even outside operating hours.

• Real-Time Notifications
  Keep users informed with browser alerts, typing indicators, and message status updates (sent/received/seen).

• Multi-Device Session Persistence
  Maintain session continuity across different pages or devices, offering a seamless user experience.

• Secure File Sharing & Previews
  Share links, images, and documents directly in chat with automatic resizing and in-browser previews where supported.

• Multi-language Interface
  Automatically adapt the chat interface to the user’s language or predefined preferences.

• Chat SDKs & API Integrations
  Full SDKs for frontend and backend integration into websites, softphones, agent desktops, or third-party platforms.

• Cloud & On-Premise Deployment
  Flexible deployment models that meet the needs of both cloud-native and security-sensitive organizations.

• Chat Transcript Management
  Access chat history and exchanged media via APIs for archiving, compliance, or follow-up communications.

Key Benefits

• Enhance Customer Satisfaction through fast, humanized support

• Increase Operational Efficiency with routing, automation, and rich integrations

• Improve First Contact Resolution with real-time collaboration tools

• Maintain Regulatory Compliance with secure deployment options and transcript archiving

• Accelerate Time-to-Service with easy integration into existing systems

Use Cases & Target Audience

CTLive is ideal for organizations seeking to elevate their digital customer interactions, particularly in sectors such as:

• Banking & Insurance: Assist customers securely with complex operations

• Retail & E-commerce: Support and convert visitors in real time

• Public Sector: Provide accessible, multichannel citizen services

• Telecom & Utilities: Resolve issues faster and reduce call center load

Designed for:

• Customer Support Teams

• Digital Engagement Managers

• System Integrators & Solution Architects

Technical Overview

• Frontend SDK: livechatsdk.js – integrates widgets and chat into any website using a single line of code

• Backend integration with JS SDK and REST API:

  • livechatagentsdk.js – enables integration with Agent Desktops or Web Apps

  • REST APIs: Expose chat data, session management, and callbacks

• Browser Support: Chrome, Edge, Firefox, Safari

• Deployment: Available both as SaaS (cloud) or on-premise, based on your IT policy