Product Description

CTLive is a live chat for professional web contact management. From a business point of view, it means integrating online presence with the logic of a Contact Center (e.g. routing and queuing, operator groups, business intelligence, unified operator interfaces, etc.).
The CTLive live chat solution is designed to offer all the basic features of a modern web-based live chat platform combined with support for social messaging channels, video interactions, screen sharing, etc.
Product features
CTLive provides a number of features listed here

• Simplified integration on websites
• Video Escalation functionality between user and agent
• Screen Sharing between user and agent
• Sharing of links, documents and images
• Notifications
• Proactive engagement: web widgets
• Session persistence
• Web Callback
• Data Collection
• Customizations
• Chat SDK for integration into third-party applications
• On-Cloud and on-Premise deployment
• Support for the most popular browsers: Chrome, Edge, Firefox, Safari
• Transcript management
• Multi-language support