getContactByChatID

Returns the contact object of a currently active chat based on the ChatID.

HTTP GET /livechat/:domain/getContactByChatID/:chatId

Path Variables:

Name	Mandatory	Type	Description

Name	Mandatory	Type	Description
domain	no	string	Unique domain identifier
chatId	Yes	STRING	Unique Chat identifier

Response:

Type: JSONP

Name	Type	Description

Name	Type	Description
result	BOOLEAN	If true, the service response was performed correctly
contact	NULL / OBJECT	The current Contact Object with chat partecipants info, data collections and calldata variables
error	NULL / STRING	Contains the error description if an error has occurred in the request

Example:

Request

http://<hostname>:<port>/livechat/default/getContactByChatID/CHAT_fef5015b-8102-457e-b69b-471a55487837

Response

{ 
   "result":true,
   "contact":{ 
      "id":"CHAT_fef5015b-8102-457e-b69b-471a55487837",
      "servid":"LiveChat_Popup",
      "widgetid":"classic_popup",
      "serv_name":"serviziocablato",
      "beginTime":1568903506777,
      "endTime":"",
      "title":"",
      "lang":"",
      "userID":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
      "users":{ 
         "USER_c8e1eb84-60d3-4d69-b10b-96364845023e":{ 
            "id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
            "nickname":"Gabry",
            "isAgent":false,
            "beginTime":1568903506777,
            "endTime":"",
            "isOnline":true,
            "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36",
            "firstUri":"http://localhost:3001/domain/test.html",
            "firstTitle":"LiveChat - Test Page",
            "channel":"web",
            "firstIP":"::1"
         },
         "USER_gverde1@acd.enghouse.com":{ 
            "id":"USER_gverde1@acd.enghouse.com",
            "nickname":"Gabriele Verde",
            "isAgent":true,
            "beginTime":1568903508239,
            "endTime":"",
            "isOnline":true,
            "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36",
            "firstUri":"http://localhost:3003/AD/AD.html",
            "firstTitle":"AgentDesktop - Enghouse Interactive",
            "channel":"web",
            "firstIP":"::ffff:127.0.0.1"
         }
      },
      "dataCollections":{ 
         "67990d2d-5d35-4d7d-93ac-df3d9edb636d":{ 
            "datacollection":[ 
               { 
                  "_id":"5c6e700404445e26d8dbeee4",
                  "dc_type":"nickname",
                  "label":"Nickname",
                  "isMandatory":true,
                  "isVisibleAgent":true,
                  "isVisibleCustomer":true,
                  "isEditable":true,
                  "custom_regexp":"",
                  "value":"Gabry",
                  "name":"nickname",
                  "mode":"manual"
               },
               { 
                  "_id":"5c6e700404445e26d8dbeee3",
                  "dc_type":"name",
                  "label":"Name",
                  "isMandatory":false,
                  "isVisibleAgent":true,
                  "isVisibleCustomer":true,
                  "isEditable":true,
                  "custom_regexp":"",
                  "value":"",
                  "name":"name",
                  "mode":"manual"
               },
               { 
                  "_id":"5c6e700404445e26d8dbeee2",
                  "dc_type":"surname",
                  "label":"surname",
                  "isMandatory":false,
                  "isVisibleAgent":true,
                  "isVisibleCustomer":true,
                  "isEditable":true,
                  "custom_regexp":"",
                  "value":"",
                  "name":"surname",
                  "mode":"manual"
               }
            ],
            "_id":"5c6e700404445e26d8dbeee1",
            "id":"67990d2d-5d35-4d7d-93ac-df3d9edb636d",
            "title":"Anagrafica #1",
            "dc_mode":"chat",
            "next":"",
            "__v":0
         },
         "fc0450c8-4b2c-42b3-b8c9-04b672ca4a90":{ 
            "datacollection":[ 
               { 
                  "_id":"5c6e700404445e26d8dbeee8",
                  "dc_type":"email",
                  "label":"Email",
                  "isMandatory":true,
                  "isVisibleAgent":true,
                  "isVisibleCustomer":true,
                  "isEditable":true,
                  "custom_regexp":"",
                  "value":"Gabriele.Verde@enghouse.com",
                  "name":"email",
                  "mode":"manual"
               },
               { 
                  "_id":"5c6e700404445e26d8dbeee7",
                  "dc_type":"phone",
                  "label":"Phone number",
                  "isMandatory":false,
                  "isVisibleAgent":true,
                  "isVisibleCustomer":true,
                  "isEditable":true,
                  "custom_regexp":"[0-9]{10}",
                  "value":"",
                  "name":"phone_number",
                  "mode":"manual"
               },
               { 
                  "_id":"5c6e700404445e26d8dbeee6",
                  "dc_type":"date",
                  "label":"Birthdate",
                  "isMandatory":false,
                  "isVisibleAgent":true,
                  "isVisibleCustomer":true,
                  "isEditable":true,
                  "custom_regexp":"",
                  "value":"",
                  "name":"birthdate",
                  "mode":"manual"
               }
            ],
            "_id":"5c6e700404445e26d8dbeee5",
            "id":"fc0450c8-4b2c-42b3-b8c9-04b672ca4a90",
            "title":"Anagrafica #2",
            "dc_mode":"chat",
            "next":"",
            "__v":0
         }
      },
      "callData":{ 
         "_NICK_":"Gabry",
         "email":"Gabriele.Verde@enghouse.com",
         "_CTHISTORY_1_Q_":"QUEUE42@acd.enghouse.com",
         "birthdate":"",
         "phone_number":"",
         "name":"",
         "surname":"",
         "ECID":"felixct7|1|11|15"
      }
   },
   "error":null
}

CTLive

getContactByChatID

Analytics

HTTP GET /livechat/:domain/getContactByChatID/:chatId

Path Variables:

Response:

Type: JSONP

Example:

Request

Response

Related content