Transcript Object

Name	Type	Description

Name	Type	Description
_id	STRING	Internal object identifier
room	STRING	Chat unique identifier
ctlive_type	STRING	Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call”
messages	array	Array containing chat messages. See Message Object for more details. Message Object

Example

{
    "_id" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
    "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
    "ctlive_type" : "chat",
    "messages" : [ 
        {
            "data" : {
                "replyTo" : "",
                "id" : "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUwODQxMzk0OTA4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE2NzQwNTg4MTcxMjQ0NzozMDMwMDcwMTg3NTA5MTIwMjkwMzUzNDkzMzgzMjEwNTk4NAZDZD",
                "messageType" : "TEXT",
                "content" : {
                    "text" : "prova1",
                    "user" : {
                        "id" : "4747235938674011",
                        "isAgent" : false
                    }
                },
                "ts" : 1642604343631.0,
                "deliverySuccess" : true,
                "deliveryErrorReason" : "",
                "messageSeen" : null
            },
            "_id" : ObjectId("61e8277aef3d6b076066d287"),
            "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a"
        }, 
        {
            "data" : {
                "replyTo" : "",
                "id" : "fb32e661-136d-4867-a1f8-a31eca5b673a",
                "messageType" : "TEXT",
                "content" : {
                    "text" : "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?",
                    "user" : {
                        "id" : "USER_gverde1@acd.enghouse.com",
                        "isAgent" : true
                    }
                },
                "ts" : 1642604351616.0,
                "deliverySuccess" : true,
                "deliveryErrorReason" : "",
                "messageSeen" : null
            },
            "_id" : ObjectId("61e8277aef3d6b076066d288"),
            "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a"
        }, 
        {
            "data" : {
                "replyTo" : "",
                "id" : "ba35d81d-d56e-49b4-ae17-020b9e477281",
                "messageType" : "endChat",
                "ts" : 1642604409492.0,
                "deliverySuccess" : true,
                "deliveryErrorReason" : "",
                "messageSeen" : null
                "content" : {
                    "user" : {
                        "isAgent" : true,
                        "id" : "USER_gverde1@acd.enghouse.com"
                    }
                }
            },
            "_id" : ObjectId("61e8277aef3d6b076066d289"),
            "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a"
        }
    ],
    "__v" : 0
}

CTLive

Transcript Object

Analytics

Example

Related content