Contact Object
- Gabriele Verde
Name | Type | Description |
|---|---|---|
_id | status:STRING | Internal object identifier |
id | status:STRING | Chat unique identifier |
servid | status:STRING | Service unique identifier |
widgetid | status:STRING | Widget unique identifier |
serv_name | status:STRING | Service name |
beginTime | status:number | Chat start time |
endTime | status:number | Chat end time |
title | status:STRING | Chat title |
lang | status:STRING | Chat language |
userID | status:STRING | Unique identifier of the user who started the chat |
agentID | status:STRING | Unique identifier of the agent who managed the chat |
users | status:object | Hash of the partecipants to the chat. See User Object for more details |
dataCollections | status:object | Hash containing Data Collection Object |
callData | status:object | Hash containing call data variables and values |
contact_events | status:array | Array containing contact events. See Contact Event Object for more details |
ctlive_type | status:string | Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call” |
User Object
Name | Type | Description |
|---|---|---|
id | status:STRING | User unique identifier |
nickname | status:STRING | agent/customer nickname |
beginTime | status:STRING / status:NUMBER | Chat start time |
endTime | status:STRING / status:NUMBER | Chat end time |
isOnline | status:BOOLEAN | Identifies if a chat is currently active |
userAgent | status:STRING | Browser user agent |
firstUri | status:STRING | Web page url from which the chat started |
uriHistory | status:array | Array containing all the web page urls navigated during the chat |
firstTitle | status:STRING | Web page title |
channel | status:STRING | Identifies chat channel. Can assume one of the following values: “web” “whatsapp” “messenger” “instagram” |
firstIP | status:STRING | Agent/customer IP |
Contact Event Object
Name | Type | Description |
|---|---|---|
event | status:string | Event name. Event can be one of the following: "newContactAccepted" “clientError” |
ts | status:number | timestamp of the event |
origin | status:string | User id who performed the action |
Example
{
"_id" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
"contact_events" : [
{
"event" : "newContactAccepted",
"ts" : 1642604343456.0,
"origin" : "4747235938674011"
},
{
"event" : "joinContact",
"ts" : 1642604351430.0,
"origin" : "USER_gverde1@acd.enghouse.com"
},
{
"event" : "endByAgent",
"ts" : 1642604409653.0,
"origin" : "USER_gverde1@acd.enghouse.com"
}
],
"id" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
"servid" : "ctlivesocial_instagram",
"ctlive_type" : "chat",
"widgetid" : "",
"serv_name" : "ctlivesocial_instagram",
"beginTime" : 1642604342648.0,
"endTime" : 1642604409492.0,
"title" : "",
"lang" : "",
"userID" : "4747235938674011",
"users" : {
"4747235938674011" : {
"id" : "4747235938674011",
"nickname" : "Malcom Sgatti",
"isAgent" : false,
"beginTime" : 1642604342648.0,
"endTime" : 1642604409492.0,
"isOnline" : false,
"userAgent" : "",
"firstUri" : "",
"uriHistory" : [],
"firstTitle" : "",
"channel" : "instagram",
"firstIP" : "::ffff:127.0.0.1"
},
"USER_gverde1@acd#_#enghouse#_#com" : {
"id" : "USER_gverde1@acd.enghouse.com",
"nickname" : "Gabriele Verde",
"isAgent" : true,
"beginTime" : 1642604351284.0,
"endTime" : 1642604409492.0,
"isOnline" : false,
"userAgent" : "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36",
"firstUri" : "http://localhost:3003/AD/AD.html",
"uriHistory" : ["http://localhost:3003/AD/AD.html"],
"firstTitle" : "AgentDesktop - Enghouse Interactive",
"channel" : "web",
"firstIP" : "::ffff:127.0.0.1"
}
},
"dataCollections" : {
"c2ae3430-a76c-44e4-a885-10fc9fb06c33" : {
"datacollection" : [
{
"dc_type" : "nickname",
"label" : "nickname",
"isMandatory" : false,
"isVisibleAgent" : true,
"isVisibleCustomer" : false,
"isEditable" : false,
"custom_regexp" : "",
"customMandatoryErrorMessage" : "",
"customValidationErrorMessage" : "",
"value" : "Malcom Sgatti",
"name" : "nickname",
"mode" : "auto"
}
],
"id" : "e1c8cd7e-b0c3-4791-ab4b-3f3ee761dafb",
"title" : "",
"dc_mode" : "chat",
"next" : ""
},
"ea1f8791-df7c-4c43-b09d-2fd043756c4c" : {
"datacollection" : [
{
"dc_type" : "text",
"label" : "last agent ID",
"isMandatory" : false,
"isVisibleAgent" : true,
"isVisibleCustomer" : false,
"isEditable" : false,
"custom_regexp" : "",
"customMandatoryErrorMessage" : "",
"customValidationErrorMessage" : "",
"value" : "",
"name" : "LastAgentID",
"mode" : "auto"
}
],
"id" : "e4e82b29-9287-4cb1-a2eb-4effeb374f9d",
"title" : "",
"dc_mode" : "chat",
"next" : ""
}
},
"callData" : {
"_NICK_" : "Malcom Sgatti",
"_CTHISTORY_1_Q_" : "QUEUE42@acd.enghouse.com",
"LastAgentID" : "",
"REC_CALLCENTER" : "CC_DEFAULT",
"ECID" : "felixct7|1|5039|15"
},
"__v" : 0
}