General Settings Object

Name	Type	Description

Name	Type	Description
_id	STRING	Internal object identifier
imgSmall	number	Threshold in bytes below which the image is considered small
imgLarge	number	Threshold in bytes above which the image is considered large
docSmall	number	Threshold in bytes below which the document is considered small
docMaxSize	number	Threshold in bytes above which the document preview will not be shown in the chat
imgMaxSizeDB	number	Threshold in bytes above which the image is resized before saving it on the db
EasyCIMHost	STRING	Easy CIM host
EasyCIMPort	STRING	Easy CIM port
callbackNowUrl	STRING	Url to call for the callback now
callbackFirstSlotUrl	STRING	Url to call for the callback first slot
callbackLaterUrl	STRING	Url to call for the callback later
checkCallbackAvailableUrl	STRING	Url to call for the check callback available
ct7url	string	Url of CTI webhook
ct7Token	string	Token to perform bearer authorization on the requests to CTI webhook
keepaliveSessioInterval	nuber	Milliseconds how often to call the keepalive of the agent session
identityProviderUrl	string	Url of the identity provider to which to perform authentication
sharedSecret	string	Key used to verify the json web token
customerMultimediaMaxSize	number	Threshold in bytes above which the multimedia message from the customer is blocked
customerSessionMultimediaMaxSize	number	maximum size threshold in bytes of the customer's multimedia messages per single chat above which they are blocked
allowedMultimediaMessageDocumentExtensions	string	list of extensions allowed for multimedia messages
vidyoPlatformHost	string	vidyo host
vidyoUser	string	vidyo username
vidyoPassword	string	vidyo password
vidyoExpireInSeconds	number	vidyo session expire time in seconds
storeDataDB	boolean	Boolean that indicates if chat info and transcript are stored on db
chatRetentionInDays	number	number of the last days for which to keep the chat data saved in the db (forever if not configured)
contactLifeTimeInSeconds	number	number in seconds of the contact life time
browserCompatibility	string	list of browsers with which ctlive is compatible
deviceCompatibility	string	list of devices with which ctlive is compatible

Example

{
  "_id" : ObjectId("5d7bae993bcb9e40e0330a70"),
  "ct7url" : "http://felixct7-cti1.reiteklab.eu.rd.eilab.biz:8902/http2sip2/chat",
  "ct7Token" : "dde53da9afe08115f54126dd1a3fb9d5c2828a047121a8ac97f357a335ea139971d434f28191ff382940ef509f5d486e",
  "keepaliveSessioInterval" : 300000,
  "identityProviderUrl" : "http://localhost:3003/EasyCIM/IdentityProvider/livechat_sso",
  "sharedSecret" : "facf31a3577dc6ca24527c6b07d2c1ff3f12a53b61203c5b0931eb702fdc986d",
  "imgSmall" : 500000,
  "imgLarge" : 1500000,
  "docSmall" : 5000000,
  "docMaxSize" : 15000000,
  "imgMaxSizeDB" : 5000000,
  "customerMultimediaMaxSize" : 10000000,
  "customerSessionMultimediaMaxSize" : 20000000,
  "allowedMultimediaMessageDocumentExtensions" : "pdf,doc,docx,ppt,pptx,xls,xlsx,jpg,jpeg,png,zip,wav,csv",
  "EasyCIMHost" : "localhost",
  "EasyCIMPort" : 3003,
  "callbackNowUrl" : "/EasyCIM/easyCallback/now",
  "callbackLaterUrl" : "/EasyCIM/easyCallback/later",
  "callbackFirstSlotUrl" : "/EasyCIM/easyCallback/firstSlot",
  "checkCallbackAvailableUrl" : "/EasyCIM/easyCallback/checkCallbackAvailable",
  "vidyoPlatformHost" : "https://CTlive.platform.vidyo.io",
  "vidyoUser" : "admin",
  "vidyoPassword" : "password",
  "vidyoExpireInSeconds" : 3600,
  "storeDataDB" : true,
  "chatRetentionInDays" : 6,
  "contactLifeTimeInSeconds" : 120,
  "browserCompatibility" : "Chrome,Edge,Firefox,IE,Safari,Mobile Safari,Chrome WebView",
  "deviceCompatibility" : "mobile,tablet"
}