Transcript Object

Name

Type

Description

Name

Type

Description

_id

STRING

Internal object identifier

room

STRING

Chat unique identifier

ctlive_type

STRING

Chat type according to the initiator. Can be one of the following values:

“chat”

“cbn”

“cbl”

“cbfs”

“call”

messages

array

Array containing chat messages. See Message Object for more details. Message Object

Example

 

{ "_id" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a", "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a", "ctlive_type" : "chat", "messages" : [ { "data" : { "replyTo" : "", "id" : "aWdfZAG1faXRlbToxOklHTWVzc2FnZAUlEOjE3ODQxNDUwODQxMzk0OTA4OjM0MDI4MjM2Njg0MTcxMDMwMDk0OTEyODE2NzQwNTg4MTcxMjQ0NzozMDMwMDcwMTg3NTA5MTIwMjkwMzUzNDkzMzgzMjEwNTk4NAZDZD", "messageType" : "TEXT", "content" : { "text" : "prova1", "user" : { "id" : "4747235938674011", "isAgent" : false } }, "ts" : 1642604343631.0, "deliverySuccess" : true, "deliveryErrorReason" : "", "messageSeen" : null }, "_id" : ObjectId("61e8277aef3d6b076066d287"), "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a" }, { "data" : { "replyTo" : "", "id" : "fb32e661-136d-4867-a1f8-a31eca5b673a", "messageType" : "TEXT", "content" : { "text" : "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?", "user" : { "id" : "USER_gverde1@acd.enghouse.com", "isAgent" : true } }, "ts" : 1642604351616.0, "deliverySuccess" : true, "deliveryErrorReason" : "", "messageSeen" : null }, "_id" : ObjectId("61e8277aef3d6b076066d288"), "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a" }, { "data" : { "replyTo" : "", "id" : "ba35d81d-d56e-49b4-ae17-020b9e477281", "messageType" : "endChat", "ts" : 1642604409492.0, "deliverySuccess" : true, "deliveryErrorReason" : "", "messageSeen" : null "content" : { "user" : { "isAgent" : true, "id" : "USER_gverde1@acd.enghouse.com" } } }, "_id" : ObjectId("61e8277aef3d6b076066d289"), "room" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a" } ], "__v" : 0 }