VCC integration

After installation, you need to apply the following actions to CTLive to work with VCC:

GeneralSettings

Using a mongoDB client, change into GeneralSettings collection the following parameters:

"ct7url" : "http://localhost:8889/VccCTL/contact"

Change accordingly to VCC the sharedSecret

Services

db.getCollection('services').updateMany( {},
  {
    "$set": {
      enableCallbackNow: false, 
      enableCallbackLater: false,
      checkMediaUrl: "http://localhost:8889/VccCTL/Availability"
    } 
  });

DataCollection

Add a new DataCollection with the following value to fetch the VCC variable from the hosted page:

        {
            "dc_type" : "VCC",
            "label" : "VCC",
            "isMandatory" : true,
            "isVisibleAgent" : true,
            "isVisibleCustomer" : false,
            "isEditable" : true,
            "custom_regexp" : "",
            "customValidationErrorMessage" : "",
            "value" : "return JSON.stringify(window.VCC)",
            "name" : "VCC",
            "mode" : "auto"
        }

The VCC object is created adding in the customer webpage the following JS snippet:

var VCCNewContact = {

"from": { "__ref__": "NickName" },

"to": "Chat Contact center",

"queue_name": "Default"

}

var VCCContactWaiting = {

"skills": ["Skill1Example", "Skill2Example"],

"priority": 5.0,

"customer_data": {

"customer_id": "My customer",

"customer_info": "Customer Info Example"

}

window.VCC = {};

window.VCC.NewContact = VCCNewContact;

window.VCC.VCCContactWaiting = VCCContactWaiting;

</script>