Link to French version: Momindum Maker obtenir les logs

To access a folder containing the log files of the Momindum Maker application, you must go to the following folders: 

A - For the Momindum Maker Desktop Application:

C:\Users\YOUR_USER_NAME\AppData\Roaming\Momindum Maker

B - For the Momindum Maker PowerPoint Plugin:

C:\Users\YOUR_USER_NAME\AppData\Roaming\Momindum Maker Addon

How to obtain the logs of the desktop application

Method 1 (since version 10.4)

1 - Open Momindum Maker on the menu "Help"

2 - Click on the button "Export your log files"

3 – Send the compressed file (.zip) as an attachment to your support ticket

Method 2

1 - Open Momindum Maker

2 - Click on the Help menu

3 - Click on the Assistance sub-menu

4 - Click on the "Export your log files" menu item (a Windows explorer window will automatically open by pre-selecting the .zip logs file)

5 - Send the compressed file (.zip) as an attachment to your support ticket

Method 3

1 - Simultaneously press WINDOWS and R on your keyboard to open the Run window: 

2 - Type "%appdata%/Momindum Maker" in the field and then press Enter

3 - Log files have a .log or .log.X extension and are visible at the root of the folder named logs.

4 – Right click on the "logs" folder then "Send to" then "Compressed folder"

5 – Send the compressed file (.zip) as an attachment to your support ticket.

How to obtain the logs of the plugin

1 - Press the WINDOWS and R buttons simultaneously on your keyboard to open the Run window:  

2 - Type "%appdata%/Momindum Maker Addon" in the field and press OK: 

3 - Log files have a ".log" extension