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Agent handover

Agent handover

Owned by Gabriele Verde
Last updated: 17.03.2025 by Alessandro Rovetto
1 min read

The Agent handover is triggered by the end context and the transferToGroup parameter.

To configure it, follows these steps:

  • set “end” and “transfer” contexts in the intent that you want it to be the end of the conversation.

  • set Action to “transferToGroup” and add a parameter called “transferToGroup” with the value equal to the target queue. It’s possible to add other custom parameters that will be passed to the contact object once created.

  • enable the flag “Set this intent as end of conversation”

 

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