Version 2.0.2 (Beta)

New features

• Audio, Video, ScreenSharing escalation using Vidyo platform CTLive Vidyo Integration

• CTLiveBOT: module to use a VirtualAgent with CTLive ( Virtual Agent ). Included support for

  • PAT LifeBrain

  • Google DialogFlow ES Dialogflow

• added parameter "channel" on service model to store whatsapp services

• Added "touchstart" event for mobile support. The "click" event is not fired on mobile browsers.

• implemented MENU and MENU_RESPONSE messages (needed for integration with CTLiveBOT)

• Added service message "chatClosedSuccess" to notify the customer about the end of a whatsapp chat

• Updated "leave" event and added notification on transcript

• Moved removeAllListeners method on contact object

• Added new data collection type "info"

• Added Amazon CSS Styled widget

• Moved from "redis" to "ioredis" library to have better performance

• Added "default" localization (it’s a special languageID ‘default’ to be used when the current one is not configured)

• Added periodic routine (every 30 min) for cleaning logins that are no longer valid

• Added Prometheus metrics to monitor chat activities

New APIs

• /livechat/:domain?/checkCustomerWhatsappSessionActive/:customerPhone/:servicePhone"

• https://enghouseglobal.atlassian.net/l/c/MAb6tAcv to send a text message in an active chat

• /livechat/:domain?/getAllGlobalLiteralsFromFile

Bug fixes

• Fixed Video Session persistence during page reload

• Used new Vidyo APIs (SetCameraPrivacy, SetMicrophonePrivacy) to mute/unmute microphone and webcam

• Fix on Popup Engagement on mobile devices

• Added check on rejoincontact function to prevent to join an ended chat

• Added keepAliveContact to contactRejoin method to prevent abnormal agent disconnections

• Added automatic resizing of chat content after message append

• Show "Chat Terminated" message if joinChat fails

• Fixed wrong timestamp in runtime chat transcript (before it used arrival timestamp instead of sent timestamp)

• Fixed CBN, CBL dialog position and dimension on mobile devices

• Fix download image request during active chat

• Moved image url from src parameter to css, to avoid multiple downloads every time a message is sent/received

• Error handling on end contact

• Fix on ws "/livechat/:domain?/getActiveContactsID" to returns only the active contacts for the specified domain

• Reconnect with redis server upon network errors using the interval defined by new env variable redisReconnectInterval (default: 10000) (ms)

• Fixed error on callback requests due to json parse fail caused by special characters not properly escaped

• Fix message seen notification on image messages

• Synchronized text and multimedia messages to be notified in the correct order

• Fix on emoji to use :name: form for long name

• Fixed initial missing styles on Header Widget

• Fixed initial missing styles on Footer Widget

• Changed persistence behaviour, checking only the service previously involved, not all of configured services.

• Fixed chat persitence. Previously it was working only on webpages where widget is active (URL is listed in rules param), now it works on every html pages embedding SDK.

• Added serverSide remindPing to avoid false disconnections when browser is not active (needed to avoid Chrome anti-throttling behaviour Heavy throttling of chained JS timers beginning in Chrome 88  |  Blog  |  Chrome for Developers ).

Known bugs

• Consecutive Video escalation on the same chat session does not work