Returns chat transcripts based on filters specified.
HTTP POST /livechat/:domain/getChatTranscripGeneric
Path Variables:
Name | Mandatory | Type | Description |
|---|---|---|---|
domain | NO | STRING | Unique domain identifier |
Authorization: see Authentication mechanisms
Request body:
Type: JSON
Name | Mandatory | Type | Description |
|---|---|---|---|
filter | YES | OBJECT | filter for data extraction |
sort | YES | OBJECT | sort order |
pageSize | NO | NUMBER | number of documents retrieved (max 100) |
index | YES | NUMBER | pagination |
Response:
Type: JSON
Name | Type | Description |
|---|---|---|
result | BOOLEAN | If true, the service response was performed correctly |
chatTranscript | ARRAY | Array that contains Transcript Object that match the filter |
error | NULL / STRING | Contains the error description if an error has occurred in the request |
Example:
Request
http://<hostname>:<port>/livechat/default/getChatTranscriptGeneric
Request body
{
"filter": {"$and":[{"userID":"393403609180"}, {"callData.EC_MACROACTIVITY": "DEFAULT_CHAT"}]},
"sort": {"beginTime":1},
"pageSize": 80,
"index": 0
}
Response
{
"result": true,
"chatTranscripts": [
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNzg1QzIwNTQ3MDE2RjU1ODIxMzIwOTVGMzk1MDk1NTkA",
"messageType": "TEXT",
"content": {
"text": "Salve",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703243600530,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "65856fb085b9c22326965ca2",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7"
},
{
"data": {
"replyTo": "",
"id": "74a8e13d-7116-4eb4-bf67-18e9aa135caa",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703243604913,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "65856fb085b9c22326965ca3",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7"
},
{
"data": {
"replyTo": "",
"id": "d81c351c-0c28-4870-8e22-3efe5da1c2f4",
"messageType": "TEXT",
"content": {
"text": "1",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703243641149,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "65856fb085b9c22326965ca4",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7"
},
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggN0RCNERGMjM5OTAyMTA0MEE3NDRFNUE4RjU2OEU2NTgA",
"messageType": "IMAGE",
"content": {
"caption": "",
"fileName": "File.jpg",
"documentType": "jpg",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703243660939,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "65856fb085b9c22326965ca5",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7"
},
{
"data": {
"replyTo": "",
"id": "f5be2677-36fa-4d7c-bf1b-6c61b60df45d",
"messageType": "TEXT",
"content": {
"text": "broooo",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703243665660,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "65856fb085b9c22326965ca6",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7"
},
{
"data": {
"replyTo": "",
"id": "19712b2a-fe04-42df-aebf-a2c4561f0f15",
"messageType": "TEXT",
"ts": 1703243741975,
"content": {
"text": "La chat è terminata.",
"user": {
"id": "ADMIN_3902124122690",
"isAgent": true
}
}
},
"_id": "65856fb085b9c22326965ca7",
"room": "CHAT_DEFAULT_c3d4f613-029f-40d2-afa9-137305b4e9a7"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6",
"room": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggREZFRDdCMTI2QUY2RkJENUYyNTdFRDFGMzYzN0E1NEIA",
"messageType": "TEXT",
"content": {
"text": "Buongiorno",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703245471782,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "658576d685b9c22326965cb3",
"room": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6"
},
{
"data": {
"replyTo": "",
"id": "51d108ed-1883-4184-b149-50f5b156be44",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703245477227,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "658576d685b9c22326965cb4",
"room": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6"
},
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggQkY1MDAxQ0RFOURGMUExRkUxQ0ExODNFODk4Njg2QUQA",
"messageType": "TEXT",
"content": {
"text": "Ok",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703245498928,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "658576d685b9c22326965cb5",
"room": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6"
},
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggQzA5NDIyMzdGOUU3M0EyMjRCNjI5RjBEMkE5QkM3MjYA",
"messageType": "TEXT",
"content": {
"text": "🍋",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703245504168,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "658576d685b9c22326965cb6",
"room": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6"
},
{
"data": {
"replyTo": "",
"id": "b0c484ee-663f-487a-9004-0b554dd54207",
"messageType": "TEXT",
"content": {
"text": "bene",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703245509004,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "658576d685b9c22326965cb7",
"room": "CHAT_DEFAULT_add7403c-17b3-44e0-a95c-8c09cc864fe6"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_1b486681-fa38-4318-940b-b107e3389149",
"room": "CHAT_DEFAULT_1b486681-fa38-4318-940b-b107e3389149",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTJEMUVBRTczNjNDRkFBNTAyNTU0ODEwRkQwQUE5QTEA",
"messageType": "TEXT",
"content": {
"text": "Ciao",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259823890,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefa85b9c22326965d20",
"room": "CHAT_DEFAULT_1b486681-fa38-4318-940b-b107e3389149"
},
{
"data": {
"replyTo": "",
"id": "804d4052-b1a1-4e0a-8a84-97b908c6b716",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259854371,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefa85b9c22326965d21",
"room": "CHAT_DEFAULT_1b486681-fa38-4318-940b-b107e3389149"
},
{
"data": {
"replyTo": "",
"id": "2ebde20f-5f2a-4564-aad1-9116c8015688",
"messageType": "endChat",
"ts": 1703259898116,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefa85b9c22326965d22",
"room": "CHAT_DEFAULT_1b486681-fa38-4318-940b-b107e3389149"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_d23e760e-8b7b-495b-aed3-0d7af57aee1c",
"room": "CHAT_DEFAULT_d23e760e-8b7b-495b-aed3-0d7af57aee1c",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTJEMUVBRTczNjNDRkFBNTAyNTU0ODEwRkQwQUE5QTEA",
"messageType": "TEXT",
"content": {
"text": "Ciao",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259823997,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefb85b9c22326965d29",
"room": "CHAT_DEFAULT_d23e760e-8b7b-495b-aed3-0d7af57aee1c"
},
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTJEMUVBRTczNjNDRkFBNTAyNTU0ODEwRkQwQUE5QTEA",
"messageType": "TEXT",
"content": {
"text": "Ciao",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259824028,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefb85b9c22326965d2a",
"room": "CHAT_DEFAULT_d23e760e-8b7b-495b-aed3-0d7af57aee1c"
},
{
"data": {
"replyTo": "",
"id": "f58ddb1a-03f9-4b1f-acd4-a2f033378e70",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259858728,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefb85b9c22326965d2b",
"room": "CHAT_DEFAULT_d23e760e-8b7b-495b-aed3-0d7af57aee1c"
},
{
"data": {
"replyTo": "",
"id": "189cb47f-e70b-4361-9b73-2644050e1855",
"messageType": "endChat",
"ts": 1703259899518,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585aefb85b9c22326965d2c",
"room": "CHAT_DEFAULT_d23e760e-8b7b-495b-aed3-0d7af57aee1c"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_22dc333d-5ed5-4f8a-9443-3d05202102c1",
"room": "CHAT_DEFAULT_22dc333d-5ed5-4f8a-9443-3d05202102c1",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTJEMUVBRTczNjNDRkFBNTAyNTU0ODEwRkQwQUE5QTEA",
"messageType": "TEXT",
"content": {
"text": "Ciao",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259824032,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585af2885b9c22326965d33",
"room": "CHAT_DEFAULT_22dc333d-5ed5-4f8a-9443-3d05202102c1"
},
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggMTJEMUVBRTczNjNDRkFBNTAyNTU0ODEwRkQwQUE5QTEA",
"messageType": "TEXT",
"content": {
"text": "Ciao",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259824067,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585af2885b9c22326965d34",
"room": "CHAT_DEFAULT_22dc333d-5ed5-4f8a-9443-3d05202102c1"
},
{
"data": {
"replyTo": "",
"id": "a88e0f58-3117-403f-b398-144be6a7bd6b",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259859981,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585af2885b9c22326965d35",
"room": "CHAT_DEFAULT_22dc333d-5ed5-4f8a-9443-3d05202102c1"
},
{
"data": {
"replyTo": "",
"id": "a8fe4e19-202a-4f1f-a8b1-d82960629eb6",
"messageType": "TEXT",
"content": {
"text": "ok",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703259969942,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585af2885b9c22326965d36",
"room": "CHAT_DEFAULT_22dc333d-5ed5-4f8a-9443-3d05202102c1"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_4f9cb9e7-d7b2-4fc2-a3ab-8aeed5736ebb",
"room": "CHAT_DEFAULT_4f9cb9e7-d7b2-4fc2-a3ab-8aeed5736ebb",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNkJDMjUwMzEzRjlFQzBEM0FFQjI2QTQxMTZEQzgzQjIA",
"messageType": "TEXT",
"content": {
"text": "Test",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260424799,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b11485b9c22326965d4b",
"room": "CHAT_DEFAULT_4f9cb9e7-d7b2-4fc2-a3ab-8aeed5736ebb"
},
{
"data": {
"replyTo": "",
"id": "4d3aa676-cd53-4896-9c54-53b36bde576f",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260446469,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b11485b9c22326965d4c",
"room": "CHAT_DEFAULT_4f9cb9e7-d7b2-4fc2-a3ab-8aeed5736ebb"
},
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNDg5REI1NDRERUMyNjRBQzYwNzdEREMxM0NFRDYzNkYA",
"messageType": "TEXT",
"content": {
"text": "Boh",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260476174,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b11485b9c22326965d4d",
"room": "CHAT_DEFAULT_4f9cb9e7-d7b2-4fc2-a3ab-8aeed5736ebb"
},
{
"data": {
"replyTo": "",
"id": "908fc0bf-d544-457d-80a0-ee95b1f06c9a",
"messageType": "TEXT",
"content": {
"text": "giao",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260478431,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b11485b9c22326965d4e",
"room": "CHAT_DEFAULT_4f9cb9e7-d7b2-4fc2-a3ab-8aeed5736ebb"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_9187c9f5-8c76-4c0d-9251-06377bc2a3e4",
"room": "CHAT_DEFAULT_9187c9f5-8c76-4c0d-9251-06377bc2a3e4",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNEQ3Q0Q5QTVBQzEzNTExNTM4MTgyQzU0MTlBQ0EzQkUA",
"messageType": "TEXT",
"content": {
"text": "Ancora ⚓️",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260564717,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b1df85b9c22326965d58",
"room": "CHAT_DEFAULT_9187c9f5-8c76-4c0d-9251-06377bc2a3e4"
},
{
"data": {
"replyTo": "",
"id": "57c0056f-ba80-4130-91f1-8abac5f29487",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260622308,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b1df85b9c22326965d59",
"room": "CHAT_DEFAULT_9187c9f5-8c76-4c0d-9251-06377bc2a3e4"
},
{
"data": {
"replyTo": "",
"id": "4b95386f-ecc5-4e93-a63e-600e795fa4d1",
"messageType": "endChat",
"ts": 1703260639207,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b1df85b9c22326965d5a",
"room": "CHAT_DEFAULT_9187c9f5-8c76-4c0d-9251-06377bc2a3e4"
}
],
"__v": 0
}
},
{
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_621bf42c-a6d4-45cc-b2a7-46c24aed7cf4",
"room": "CHAT_DEFAULT_621bf42c-a6d4-45cc-b2a7-46c24aed7cf4",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "wamid.HBgMMzkzNDAzNjA5MTY5FQIAEhggNEQ3Q0Q5QTVBQzEzNTExNTM4MTgyQzU0MTlBQ0EzQkUA",
"messageType": "TEXT",
"content": {
"text": "Ancora ⚓️",
"user": {
"id": "393403609180",
"isAgent": false,
"nickname": "Gabriele Verde"
}
},
"ts": 1703260564745,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "6585b1df85b9c22326965d61",
"room": "CHAT_DEFAULT_621bf42c-a6d4-45cc-b2a7-46c24aed7cf4"
},
{
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