Returns the survey results of the chats based on the date and/or calldata variables specified.
HTTP POST /livechat/:domain/getSurveyResultsByDateCalldata
Path Variables:
Name | Mandatory | Type | Description |
|---|---|---|---|
domain | NO | STRING | Unique domain identifier |
Authorization: see Authentication mechanisms
Request Body:
Type: JSON
Name | Mandatory | Type | Description |
|---|---|---|---|
lt | NO | NUMBER | Epoch Unix Timestamp before (read <) which chats are searched for (based on the beginTime field) |
gt | NO | NUMBER | Epoch Unix Timestamp after (read >) which chats are searched for (based on the beginTime field) |
calldata | NO | OBJECT | calldata variable with which chats are searched for |
Response:
Type: JSON
Name | Type | Description |
|---|---|---|
result | BOOLEAN | If true, the service response was performed correctly |
error | NULL / STRING | Contains the error description if an error has occurred in the request |
surveyResults | ARRAY | Array of objects containing the survey results requested |
Example:
Request
http://<hostname>:<port>/livechat/default/getSurveyResultsByDateCalldata
Request body
search by date
{
"lt": 1714119031667
}
{
"gt": 1709039127067
}
{
"lt": 1714119031667,
"gt": 1709039127067
}
search by calldata
{
"calldata": {
"EC_MACROACTIVITY" : "DEFAULT_CHAT",
"EC_CAMPAIGN" : "DEFAULT_CHAT_MKT"
}
}
search by date and calldata
{
"lt": 1714119031667,
"calldata": {
"EC_MACROACTIVITY" : "DEFAULT_CHAT",
"EC_CAMPAIGN" : "DEFAULT_CHAT_MKT"
}
}
{
"gt": 1709039127067,
"calldata": {
"EC_MACROACTIVITY" : "DEFAULT_CHAT",
"EC_CAMPAIGN" : "DEFAULT_CHAT_MKT"
}
}
{
"lt": 1714119031667,
"gt": 1709039127067,
"calldata": {
"EC_MACROACTIVITY" : "DEFAULT_CHAT",
"EC_CAMPAIGN" : "DEFAULT_CHAT_MKT"
}
}
Response
{
"result": true,
"surveyResults": [
{
"id": "survey-web-star",
"title": {
"it-it": "Survey",
"en-gb": "Survey"
},
"dc_mode": "survey_chat",
"datacollection": [
{
"dc_type": "rating_star",
"label": "Dai un voto alla conversazione avvenuta!",
"isMandatory": false,
"isVisibleAgent": false,
"isVisibleCustomer": true,
"isEditable": true,
"custom_regexp": "",
"customMandatoryErrorMessage": "",
"customValidationErrorMessage": "",
"value": "3",
"name": "survey_chat",
"mode": "manual",
"min": 0,
"max": 5,
"step": 1
}
],
"contactInfo": {
"chatID": "CHAT_DEFAULT_510fd551-94ee-49fb-93f9-20ce013003b0",
"servid": "LiveChat_Popup",
"widgetid": "classic_popup",
"beginTime": 1714118317897,
"endTime": 1714118338964
}
},
{
"id": "survey-web-star",
"title": {
"it-it": "Survey",
"en-gb": "Survey"
},
"dc_mode": "survey_chat",
"datacollection": [
{
"dc_type": "rating_star",
"label": "Dai un voto alla conversazione avvenuta!",
"isMandatory": false,
"isVisibleAgent": false,
"isVisibleCustomer": true,
"isEditable": true,
"custom_regexp": "",
"customMandatoryErrorMessage": "",
"customValidationErrorMessage": "",
"value": "4",
"name": "survey_chat",
"mode": "manual",
"min": 0,
"max": 5,
"step": 1
}
],
"contactInfo": {
"chatID": "CHAT_DEFAULT_fc8a0cde-2155-4a8e-8ef4-8e71ca76c43e",
"servid": "LiveChat_Popup",
"widgetid": "classic_popup",
"beginTime": 1712149307715,
"endTime": 1712149338859
}
}
],
"error": null
}
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