CTLive is a live chat for professional web contact management. From a business point of view, it means integrating online presence with the logic of a Contact Center (e.g. routing and queuing, operator groups, business intelligence, unified operator interfaces, etc.).
The CTLive live chat solution is designed to offer all the basic features of a modern web-based live chat platform combined with support for social messaging channels, video interactions, screen sharing, etc.
Product features
CTLive provides a number of features listed here
- Simplified integration on websites
- Video Escalation functionality between user and agent
- Screen Sharing between user and agent
- Sharing of links, documents and images
- Notifications
- Proactive engagement: web widgets
- Session persistence
- Web Callback
- Data Collection
- Customizations
- Chat SDK for integration into third-party applications
- On-Cloud and on-Premise deployment
- Support for the most popular browsers: Chrome, Edge, Firefox, Safari
- Transcript management
- Multi-language support