Create a 'New Issue'

Create 'New issue'

Issues are added under projects and there are three different Issue types in CDrator Jira:

Bug
Any bug in a delivery, a correction of a bug in a configuration, or a bug in the core standard release.

Change Request
Any new change introduced to the existing customer setup.

Customer Request
Any enquiry relevant to the customer specific setup or to the standard Rator system.

To create a new issue:

Click the Create Issue link in the top right side of the browser (on every page) to create a new CDRator JIRA issue.

This displays the Step 1. Choose the project and issue type screen below.
Click and open the Project-dropdown box and select the relevant project.
Click and open the Issue Type-dropdown box and select the relevant issue type.
Click the Create button.

This displays Step 2. Enter the details of the issue screen.
Fill in the fields.

Mandatory fields
- Summary: An explanatory and recognizable name for the issue.
- Billable: Indicates whether the issue is billable or not (not relevant for a Change Request).
- Environment: Indicates in which environment the bug exists (only for bugs).
- Description: It is important to fill out a thorough and complete description of the issue.
  
  Optional fields
- External ref.: If the customer needs to identify the issue in their own system.
- Security Level: Can be set to either Internal or None
- Server: If name of server is available (only for bugs and bugs (non-production)).
- Reproducing: Description of steps and frequency (only for bugs).
- Component/s: In what area is the change needed og bug found. Select from the drop-down list.
- Labels: More detailled information on the area of focus. Select from the drop-down list.
Go to the Release Tab:

This displays Step 3. Bringing forward the following page:
Fill in the field.

Mandatory Field:
- Affects Version/s: Choose the version (release) the CR or bug is affecting.