The service returns the transcript of a concluded chat based on the ChatID
HTTP GET /livechat/:domain/getChatTranscriptByChatID/:chatId
Path Variables:
Name | Mandatory | Type | Description |
|---|---|---|---|
domain | YES | STRING | Unique domain identifier |
chatId | YES | STRING | Unique chat identifier |
Headers:
Name | Mandatory | Type | Description |
|---|---|---|---|
ctlivetoken | YES | STRING | Unique ctlive session identifier |
Response:
Type: jsonp
Name | Type | Description |
|---|---|---|
result | BOOLEAN | If true, the service response was performed correctly |
error | NULL / STRING | Contains the error description if an error has occurred in the request |
chatTranscripts | OBJECT | contains the transcript for the specified chat |
Example:
Request
http://<hostname>:<port>/livechat/getChatTrasncriptByChatID/CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25
Response:
{
"result": true,
"chatTranscripts": {
"result": true,
"transcript": {
"_id": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "9a74ec16-6424-4781-a11d-e463525c5cc6",
"messageType": "TEXT",
"content": {
"text": "Hello",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958793912,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6a",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "53c75580-44e3-41ba-a43a-bf118bdadb74",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1718958800458,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6b",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "0cd7ca0b-79b2-427e-8973-8a7480b5efe5",
"messageType": "TEXT",
"content": {
"text": "i need some help",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958807891,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6c",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "59b27339-b4ff-49a0-8d5d-f658510cf634",
"messageType": "TEXT",
"content": {
"text": "i want to know the status of my order",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958844883,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6d",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "a3a06958-ef8d-4a86-813b-12cf3eb1d21a",
"messageType": "TEXT",
"content": {
"text": "can you provide me the order ID?",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1718958865919,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6e",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "f4dc0bba-fed8-4a1b-bc25-c57a33da95cd",
"messageType": "TEXT",
"content": {
"text": "12560",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958885182,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6f",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "132d6b80-e782-40c7-b45b-c6500b6e7b6e",
"messageType": "TEXT",
"content": {
"text": "ok, let me check..",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1718958896908,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda70",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "bfe88d4f-4866-402c-8778-731fe4f50570",
"messageType": "TEXT",
"content": {
"text": "thank you",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958903884,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda71",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "e8c75240-ba38-48a5-a25c-a22970e50dd9",
"messageType": "endChat",
"ts": 1718958906118,
"deliverySuccess": true,
"deliveryErrorReason": "",
"content": {
"user": {
"isAgent": false,
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"nickname": "Gabry"
}
}
},
"_id": "66753b3a70078215b07bda72",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
}
],
"__v": 0
}
},
"error": null
}