Change log:
Date: |
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Changes: |
Completed |
Ext. |
Int. |
Is in Core |
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0.1 |
Doc. created |
Yes/No |
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x |
N/A |
N/A |
18 July 2013 |
Luca Casarini |
0.2 |
Doc. completed |
Yes |
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x |
N/A |
N/A |
22 July 2013 |
SD |
1.0 |
Checked |
Yes |
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x |
N/A |
N/A |
Overview
The customer is supposed to check this report on a daily basis and handle the list accordingly.
Name of report |
Negative Balance Report |
Schedule |
Daily |
System |
Retail/Wholesale; Prepaid/Postpaid |
Customer role |
Informed, Responsible |
CDRator Operations role |
Informed, Escalate |
CDRator role |
Informed |
Description of the roles:
- Escalate - the recipient escalates to the Informed role if the content of the report becomes a concern.
- Informed - the recipient gathers information by the content of the report. No reaction is expected.
- Responsible - the recipient is expected to read the content of the report (or a part of it) and to take the necessary actions.
CDRator Operations is involved only in case of a Managed Service Agreement with the customer.
Negative Balance Report
The Negative balance report lists prepaid subscribers with registered usage in the past 24 hours and a negative balance.
Fields
Every line of the report is about one single subscriber. The columns of the report may vary according to the system's setup, but in general they consist of:
Column |
Description |
|---|---|
Rate Plan, Billing Group, Name, Phone Number |
Information about the subscriber. |
Balance |
The balance of the subscriber at the moment the report was generated. |
Date in negative |
When the subscriber's balance became negative. |
Date of last usage |
When usage was registered last time for this subscriber. |
SIM card status |
The status of the SIM card: In Use, Barred, Disconnected. This column follows a conditional formatting. |
Last provisioning message |
The last provisioning request issued by the Rator solution against the network for this subscriber, and when that happened. |
Usage yesterday |
Amount of usage that the subscriber generated on the day before report generation. |