Commonly used hookpoints

Some of the hookpoint used most commonly are listed here, along with the the context provided to the workflow.

N. B. These hookpoints may not be available for all core version and in all customer installation.

Hookpoint key	Context objects	Invocation	Notes
SIGNUP	SUBSCRIPTION USERS	Sign flow for regular signup, started after registering the users information in self-care or customer care
SIGNUP_NP	NPFLOW	Sign flow for Number Porting sign up, started after registering the users information in self-care or customer care	Only available for specific countries
TELESERVICE_MOBILE_SIGNUP	SUBSCRIPTION TELESERVICE NPFLOW	Sign flow for regular sign up, started after registering the users information in self-care or customer care.	Only available for services of type TELE
TELESERVICE_MOBILE_SIGNUP_NP	SUBSCRIPTION TELESERVICE NPFLOW	Sign flow for Number Porting sign up, started after registering the users information in self-care or customer care. Only available for services of type TELE.	Only available for services of type TELE

Termination

Hookpoint key	Context objects	Invocation
SUB_CAN_TERMINATE	SUBSCRIPTION Hookpoint result values: RESULT = "SUCCESS" - the the subscription can terminate	Invoked by customer care and other workflows to resolve if a subscription can be terminated.
TERMINATE_SUBSCRIPTION	SUBSCRIPTION SUBSCRIPTION_TERMINATION	Handling the scheduled termination of subscriptions. Can be invoked by all areas of the system.
SUB_REACTIVATE	SUBSCRIPTION Hookpoint result values: RESULT = "SUCCESS" - the the subscription can be reactivated	Invoked by customer care and other workflows to resolve if a subscription can be re-activated.
SUBSCRIPTION.TERMINATION.CHARGE_ITEM	SUBSCRIPTION RESULT = The charge item of the termination fee	Invoked when terminating the subscription

Product Options

Hookpoint key	Dynamic key(s)	Context objects	Invocation
PRODUCT_OPTION_CAN_MODIFY	<OPTION_KEY> = The key value of the product option	OPTION (the product option) OPTION_LOGIC (the service belonging to the option)	Invoked from customer care when determining if a product option and be subscribed or unsubscribed.
PRODUCT_OPTION_SUBSCRIBE	<OPTION_KEY> = The key value of the product option	OPTION SUBSCRIPTION ACTION = "SUBSCRIBE"	Invoked when the specific product option with the OPTION_KEY is subscribed from any part of the system
PRODUCT_OPTION_UNSUBSCRIBE	<OPTION_KEY> = The key value of the product option	OPTION SUBSCRIPTION ACTION = "UNSUBSCRIBE"	Invoked when the specific product option with the OPTION_KEY is unsubscribed from any part of the system
PRODUCT_OPTION_SUBSCRIBE		OPTION SUBSCRIPTION ACTION = "SUBSCRIBE"	Invoked any product option is subscribed to from any part of the system
PRODUCT_OPTION_UNSUBSCRIBE		OPTION SUBSCRIPTION ACTION = "UNSUBSCRIBE"	Invoked any product option is unsubscribed to from any part of the system
PRODUCT_OPTION_SWITCH	<OPTION_KEY> = The key value of the new product option	NEW_OPTION OLD_OPTION SUBSCRIPTION	Invoked when changing between product options that are exclusive. I.e. the parent option marked the sub options as exclusice or the option is part of an exclusive group

Campaigns

Hookpoint key

Dynamic key(s)

Context objects

Invocation

Notes

<ALERT_HOOKPOINT>

e.g. "ALERT_HOOKPOINT=myAlertWorkflowHookpointKey"

"SUBSCRIPTION"
"SUBSCRIPTION_BUNDLE"
"BORDER" (which is the value of the percentage that triggered the workflow, in the form of java type Long)
"INVOKED_BEFORE_FOR_THIS_CDR" (the type is boolean)

Invoked when specific configurable alert levels have been crossed. The levels are defined on the PARAMETERS of the bundle configuration and is a comma separated list of numbers (percentages), e.g. "ALERT_LEVEL=25, 50, 75, 100"

The alert hookpoint for bundles is fully configured in the bundle configuration and has no static part.

(see documentation for Campaign and bundle configuration: The RestrictActive Framework)

Fees

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes

Invoices

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes

Dunning

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes

Simcards

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes

A-Numbers

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes

Recharge Tickets

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes

Other

Hookpoint key	Dynamic key(s)	Context objects	Invocation	Notes