Some of the hookpoints used most commonly in the Rator System are listed here.

Reading and understanding the following information require detailed knowledge of hookpoints and workflows. For details regarding the available context objects and return values please refer to the Workflow Admin tool under the /wiki/spaces/cdrwf/pages/110529709.

These hookpoints may not be available in all installations.

Hookpoint key	Invocation	Notes
SIGNUP	Sign flow for regular signup, started after registering the user's information in Selfcare or Customer Care.
SIGNUP_NP	Sign flow for Number Porting signup, started after registering the user's information in Selfcare or Customer Care.	Only available for specific countries.
TELESERVICE_MOBILE_SIGNUP	Sign flow for regular signup, started after registering the user's information in Selfcare or Customer Care.	Only available for services of type TELE.
TELESERVICE_MOBILE_SIGNUP_NP	Sign flow for Number Porting signup, started after registering the user's information in Selfcare or Customer Care. Only available for services of type TELE.	Only available for services of type TELE.

Termination

Hookpoint key	Dynamic key(s)	Invocation	Notes
SUB_CAN_TERMINATE		Invoked by Customer Care and other workflows to resolve if a subscription can be terminated.
TERMINATE_SUBSCRIPTION		Handling the scheduled termination of subscriptions. Can be invoked from all parts of the system.
SUB_REACTIVATE		Invoked by Customer Care and other workflows to resolve if a subscription can be re-activated.
SUBSCRIPTION.TERMINATION.CHARGE_ITEM		Invoked when the subscription is terminated.
GET_DEFAULT_TERMINATION_DATE		Invoked when the termination date is to be calculated in Customer Care.

Product Options

Hookpoint key	Dynamic key(s)	Invocation
OPTION_SETUP_VALIDATION	<OPTION_KEY> = The key value of the product option	Invoked from Customer Care when determining if a product option can be subscribed or unsubscribed.
PRODUCT_OPTION_SUBSCRIBE	<OPTION_KEY> = The key value of the product option	Invoked when the specific product option with the OPTION_KEY is subscribed to from any part of the system
PRODUCT_OPTION_UNSUBSCRIBE	<OPTION_KEY> = The key value of the product option	Invoked when the specific product option with the OPTION_KEY is unsubscribed from any part of the system
PRODUCT_OPTION_SUBSCRIBE		Invoked when any product option is subscribed to from any part of the system
PRODUCT_OPTION_UNSUBSCRIBE		Invoked when any product option is unsubscribed to from any part of the system
PRODUCT_OPTION_SWITCH	<OPTION_KEY> = The key value of the new product option	Invoked at a change between product options that are exclusive, i.e. the parent option marked the sub-options as exclusive, or the option is part of an exclusive group.

Campaigns

Hookpoint key	Dynamic key(s)	Invocation	Notes
<ALERT_HOOKPOINT>	<ALERT_HOOKPOINT> e.g. "ALERT_HOOKPOINT = myAlertWorkflowHookpointKey"	Invoked when specific configurable alert levels have been exceeded. The levels are defined on the PARAMETERS of the bundle configuration and is a comma separated list of numbers (percentages), e.g. "ALERT_LEVEL=25, 50, 75, 100".	The alert hookpoint for bundles is fully configured in the bundle configuration and has no static part. (see documentation for Campaign and bundle configuration: The RestrictActive Framework). Not supported by all campaigns types.
CAMPAIGN.ASSIGN.IS_ALLOWED	<CAMPAIGN_KEY>	Invoked when an attempt is made to assign a campaign. The result of the workflow will tell if assigning is allowed.	Not supported by all campaigns types.
CAMPAIGN.ASSIGN.GENERATE_OBJECTS	<CAMPAIGN_KEY>	Invoked when an campaign is assigned and the campaign is not activated yet.	A workflow linked to this hookpoint is intended to generate the objects used by the hookpoint: CAMPAIGN.ASSIGN.PERSIST_OBJECTS Not supported by all campaigns types.
CAMPAIGN.ASSIGN.PERSIST_OBJECTS	<CAMPAIGN_KEY>	Invoked when an assigned campaign is assigned and saved.	Not supported by all campaigns types.
CAMPAIGN.ACTIVATE.IS_ALLOWED	<CAMPAIGN_KEY>	Invoked when attempting to assign a campaign. The result of the workflow will tell if activation is allowed or not.	Not supported by all campaigns types.
CAMPAIGN.ACTIVATE.GENERATE_OBJECTS	<CAMPAIGN_KEY>	Invoked when an assigned campaign is activated and the campaign is not saved yet.	A workflow linked to this hookpoint is intended for generating the objects used by the hookpoint: CAMPAIGN.ACTIVATE.PERSIST_OBJECTS Not supported by all campaigns types.
CAMPAIGN.ACTIVATE.PERSIST_OBJECTS	<CAMPAIGN_KEY>	Invoked when an assigned campaign is activated and saved.	Not supported by all campaigns types.
CAMPAIGN	ONASSIGN / ONACTIVATE / ONEXPIRE / ONTERMINATE	Invoked when a campaign is assigned, activated, expires or terminated.	Not supported by all campaigns types.

Fees

Hookpoint key	Dynamic key(s)	Invocation	Notes
FEE_CALC_NEXT_CHARGE_DATE	<SUBSCRIPTION_FEE_CODE>	Invoked when the next charge date of a fee is calculated. Usually on the charge date.	Not supported by all fee types
FEE.PRIOR	<PLAN_ELEMENT_NAME> with the first part ('PRE-', 'POST-', 'ONCE-' or 'SINGLE-') stripped	This hookpoint is invoked before a fee is billed or refunded	Not supported by all fee types
FEE.AFTER.BILL	<PLAN_ELEMENT_NAME> with the first part ('PRE-', 'POST-', 'ONCE-' or 'SINGLE-') stripped	Invoked after the fee is billed	Not supported by all fee types
FEE.CHARGE_ITEM		This hookpoint is invoked when a fee is billed. The hookpoint returns the charge item to be used in the billing process.	Not supported by all fee types
FEE.CALCULATE.PRICE	<PLAN_ELEMENT_NAME> with the first part ('PRE-', 'POST-', 'ONCE-' or 'SINGLE-') stripped	Invoked when a fee is billed. The hookpoint returns the price of billing the given fee with the given context.	Not supported by all fee types

Invoices

Hookpoint key	Dynamic key(s)	Invocation	Notes
INVOICE.BEFORE.CLOSE		Invoked before the invoice is closed

Dunning

Hookpoint key	Dynamic key(s)	Invocation	Notes
<INVOICE.FLOW.STEP>	The hookpoint is defined on the database table field: INVOICE_FLOW_STEP_DEF_METHOD.META_DATA: E.g. {"values":{"HOOKPOINT_KEY":"INVOICE.FLOW.REMINDER"}}	Invoked for every defined step on the invoice flow.	Part of the Invoice Flow Engine.
INVOICE.FLOW.CANCEL	<INVOICE_FLOW_CANCEL_STEP_NUMBER>	Invoked when an invoice or a billing group is no longer in an invoice flow.	Part of the Invoice Flow Engine.

Hookpoint key

Dynamic key(s)

Invocation

Notes

<INVOICE.FLOW.STEP>

The hookpoint is defined on the database table field: INVOICE_FLOW_STEP_DEF_METHOD.META_DATA:

E.g. {"values":{"HOOKPOINT_KEY":"INVOICE.FLOW.REMINDER"}}

Invoked for every defined step on the invoice flow.

Part of the Invoice Flow Engine.

INVOICE.FLOW.CANCEL

<INVOICE_FLOW_CANCEL_STEP_NUMBER>

Invoked when an invoice or a billing group is no longer in an invoice flow.

Part of the Invoice Flow Engine.

SIM Cards

Hookpoint key	Dynamic key(s)	Invocation
SIMCARD_STOLENBLOCK	<PRODUCT_HOOKPOINT_KEY>	Invoked when the SIM card is blocked in Customer Care or via workflow, with Stolen as the reason.
SIMCARD_HARDBLOCK	<PRODUCT_HOOKPOINT_KEY>	Invoked when the SIM card is blocked in Customer Care or via workflow, with hard-block as the type.
SIMCARD_SOFTBLOCK	<PRODUCT_HOOKPOINT_KEY>	Invoked when the SIM card is blocked in Customer Care or via workflow, with the soft-block as the type.
SIMCARD_FRAUDBLOCK	<PRODUCT_HOOKPOINT_KEY>	Invoked when the SIM card is blocked in Customer Care or via workflow, with fraud as the reason.
SIMCARD_UNBLOCK	<PRODUCT_HOOKPOINT_KEY>	Invoked when the SIM card is unblocked in Customer Care or via workflow, after it has been soft-blocked.
SIMCARD_REACTIVATE	<PRODUCT_HOOKPOINT_KEY>	Invoked when the SIM card is reactivated in Customer Care or a via workflow, after it has been hard-blocked.

A-Numbers

Hookpoint key	Dynamic key(s)	Invocation	Notes
CHANGE_ANUMBER		Invoked when a change a-number request has been issued from any part of the system.

Recharge Tickets

Hookpoint key	Dynamic key(s)	Invocation	Notes
RECHARGE_TICKET.CALCULATE_RECHARGE_AMOUNT	Dynamic hookpoint key provided by the RechargeTicketType's meta data	Invoked when the recharge ticket is used to perform a top-up.	Not available in all recharge ticket implementations.
RECHARGETICKET.BEFORE.DELETE		Invoked before the recharge ticket is deleted.	Not available in all recharge ticket implementations.

Other

Hookpoint key	Dynamic key(s)	Invocation
GET_PHONE_NUMBER_FOR_SMS		Invoked when an SMS message needs to be sent to the customer, and the phone number on the service should not be used.
GET_LONG_DESCRIPTION_SERVICE_	<SERVICE_CODE>	Invoked when adding or replacing information shown on the Subscription tab in Customer Care.
CHANGE_RATEPLAN		Invoked when starting a Rate Plan Change (by clicking the OK button in the ChangePricePlan Dialog, or when the change is done by the RatePlanChangeEngine).
CAN_DELETE_LOCKIN		Indicates whether a subscription lock-in may be deleted.
CANCEL_NP_FLOW		Invoked when cancellation of a number porting flow has been requested via Customer Care.
CAN_CANCEL_NP_FLOW		Invoked when determining whether the button for cancelling of the number porting flow is available.

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