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- Click the Create Issue link in the top right side of the browser (on every page) to create a new CDRator JIRA issue.
This displays the Step 1. Choose the project and issue type screen below.
- Click and open the Project-dropdown box and select the relevant project.
- Click and open the Issue Type-dropdown box and select the relevant issue type.
- Click the Create button.
This displays Step 2. Enter the details of the issue screen.
- Fill in the fields.
Mandatory fields- Summary: An explanatory and recognizable name for the issue.
- Billable: Indicates whether the issue is billable or not (not relevant for a Change RequestChange Requests are always billable).
- Environment: Indicates in which environment the bug exists (only for bugs).
- Description: It is important to fill out a thorough and complete description of the issue.
Optional fields - External ref.: If the customer needs to identify the issue in their own system.
- Security Level: Can be set to either Internal or None
- Priority: Priority of the ticket. 1, 2, 3 or 4 with 1 indicating the highest priority.
- Severity:Only valid for bugs. Indicates how severe the bug is compared to other bugs of the same priority. This helps indicates the fixing order of bugs (Fatal, Severe or Minor.)
- Server: If name of server is available (only for bugs and bugs (non-production)).
- Reproducing: Description of steps and frequency (only for bugs).
- Component/s: In what area is the change needed og bug found. Select from the drop-down list.
- Labels: More detailled information on the area of focus. Select from the drop-down list.
- Go to the Release Tab:
This displays Step 3. Bringing forward the following page:.jpg?version=1&modificationDate=1358785374000&cacheVersion=1&api=v2)
- Fill in the field.
Mandatory Field:
- Affects Version/s: Choose the version (release) the CR or bug is affecting.
Priority of Issue
Issue type/priority | 1 | 2 | 3 | 4 |
|---|---|---|---|---|
Bug in production | Problem where the entire or a critical part of the system is unusable, causing major (financial) business impact for the customer | Non-critical problem with a significant business impact and significant restrictions of the use of the system | Problem causing minor impact and with no requirement for an immediate fix, but which should be fixed within reasonable time | Any issue without impact on business, but which would nevertheless be beneficial to the end users. |
Bug in non-production | Bug is preventing the work of QA or receipt of the delivery | The bug is preventing things to get in production | The bug is serious, and should be fixed, but it is without major impact in production | We are aware about the bug and decided to move ahead without fixing it for now |
Change request | Requests will be included in a planned future release according to priority | Requests will be included in a planned future release according to priority | Requests will be included in a planned future release according to priority | Requests will be included in a planned future release according to priority |
Question | Reasonable amount of time | Reasonable amount of time | Reasonable amount of time | Reasonable amount of time |
Definition of T-Shirt Estimates
For internal planning purposes CDRator use the below codes:
The T-shirt estimate covers time for all involved departments, i.e. BC, AC, Product and QA (if QA is requested).
- XS = 1 - 7 hours
- S = 8 - 12 hours
- M = 13 - 50 hours
- L = 51 - 120 hours
- XL = 121 - 300 hours
- P = Project for more than 300 hours