Page Comparison

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*Contents*
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*Change log:*
|| *Date:* || *Author:* || *Version:* || *Changes:* || Completed || *Ext.* || *Int.* || *Is in Core* || Jira Ref. ||
| {page-info:created-date|dateFormat=dd MMMM yyyy} | {page-info:created-user} | 0.1 | Doc. created | Yes/No | | x | N/A | N/A |
| 18 July 2013 | Luca Casarini | 0.2 | Doc. completed | Yes | | x | N/A \\ | N/A \\ |
| 22 July 2013 \\ | SD \\ | 1.0 \\ | Checked \\ | Yes \\ | x | x \\ | N/A \\ | N/A \\ |


h2. Overview


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The customer is supposed to check this report on a daily basis and handle the list accordingly.
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| *Name of report* | Negative Balance Report |
| *Schedule* | Daily |
| *System* | Retail; Prepaid \\ |
| *Customer role* | Informed, Responsible |
| *CDRator Operations role* | Informed, Escalate |
| *CDRator role* | Informed |


Description of the roles:
# Escalate - the recipient escalates to the Informed role if the content of the report becomes a concern.
# Informed - the recipient gathers information by the content of the report. No reaction is expected.
# Responsible - the recipient is expected to read the content of the report (or a part of it) and to take the necessary actions.


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CDRator Operations is involved only in case of a Managed Service Agreement with the customer.
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h2. Negative Balance Report

The Negative balance report lists prepaid subscribers with registered usage in the past 24 hours and a negative balance.

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h2. Fields

Every line of the report is about one single subscriber. The columns of the report may vary according to the system setup, but in general they consist of:
|| Column || Description ||
| Rate Plan, Billing Group, Name, Phone Number | Information about the subscriber. |
| Balance | The balance of the subscriber at the moment the report was generated. |
| Date in negative | When the subscriber's balance became negative. |
| Date of last usage | When usage was registered last time for this subscriber. |
| SIM card status | The status of the SIM card: {color:#ff0000}{*}In Use{*}{color}, {color:#339966}{*}Barred{*}{color}, {color:#339966}{*}Disconnected{*}{color}. This column follows a conditional formatting. |
| Last provisioning message | The last provisioning request issued by the Rator solution against the network for this subscriber, and when that happened. |
| Usage yesterday | Amount of usage that the subscriber generated on the day before report generation. |