Some of the hookpoint used most commonly are listed here, along with the the context provided to the workflow.
N. B. These hookpoints may not be available for all core version and in all customer installation.
For a details regarding the available context objects and return values please refer to the Workflow Admin tool under the Hookpoint Explorer.
Sign-Up
| Hookpoint key | Dynamic key(s)Context objects | Invocation | Notes |
|---|---|---|---|
| SIGNUP | SUBSCRIPTION USERS | Sign flow for regular signup, started after registering the users information in self-care or customer care | |
| SIGNUP_NP | NPFLOW | Sign flow for Number Porting sign up, started after registering the users information in self-care or customer care | Only available for specific countries |
| TELESERVICE_MOBILE_SIGNUP | SUBSCRIPTION TELESERVICENPFLOW | Sign flow for regular sign up, started after registering the users information in self-care or customer care. | Only available for services of type TELE |
| TELESERVICE_MOBILE_SIGNUP_NP | SUBSCRIPTION TELESERVICE NPFLOW | Sign flow for Number Porting sign up, started after registering the users information in self-care or customer care. Only available for services of type TELE. | Only available for services of type TELE |
...
| Hookpoint key | Dynamic key(s)Context objects | Invocation | Notes | |
|---|---|---|---|---|
| SUB_CAN_TERMINATE | SUBSCRIPTION Hookpoint result values: RESULT = "SUCCESS" - the the subscription can terminate | Invoked by customer care and other workflows to resolve if a subscription can be terminated. | ||
| TERMINATE_SUBSCRIPTION | SUBSCRIPTION SUBSCRIPTION_TERMINATION | Handling the scheduled termination of subscriptions. Can be invoked by all areas of the system. | ||
| SUB_REACTIVATE | SUBSCRIPTION Hookpoint result values: RESULT = "SUCCESS" - the the subscription can be reactivated | Invoked by customer care and other workflows to resolve if a subscription can be re-activated. | ||
| SUBSCRIPTION.TERMINATION.CHARGE_ITEM | SUBSCRIPTION RESULT = The charge item of the termination fee | Invoked when terminating the subscription |
...
| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes |
|---|---|---|---|---|
| PRODUCT_OPTION_CAN_MODIFY | <OPTION_KEY> = The key value of the product option | OPTION (the product option) OPTION_LOGIC (the service belonging to the option) | Invoked from customer care when determining if a product option and be subscribed or unsubscribed. | |
| PRODUCT_OPTION_SUBSCRIBE | <OPTION_KEY> = The key value of the product option | OPTION SUBSCRIPTION ACTION = "SUBSCRIBE" | Invoked when the specific product option with the OPTION_KEY is subscribed from any part of the system | |
| PRODUCT_OPTION_UNSUBSCRIBE | <OPTION_KEY> = The key value of the product option | OPTION SUBSCRIPTION ACTION = "UNSUBSCRIBE" | Invoked when the specific product option with the OPTION_KEY is unsubscribed from any part of the system | |
| PRODUCT_OPTION_SUBSCRIBE | OPTION SUBSCRIPTION ACTION = "SUBSCRIBE" | Invoked any product option is subscribed to from any part of the system | ||
| PRODUCT_OPTION_UNSUBSCRIBE | OPTION SUBSCRIPTION ACTION = "UNSUBSCRIBE" | Invoked any product option is unsubscribed to from any part of the system | ||
| PRODUCT_OPTION_SWITCH | <OPTION_KEY> = The key value of the new product option | NEW_OPTION OLD_OPTION SUBSCRIPTION | Invoked when changing between product options that are exclusive. I.e. the parent option marked the sub options as exclusice or the option is part of an exclusive group |
...
| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes |
|---|---|---|---|---|
| <ALERT_HOOKPOINT> | <ALERT_HOOKPOINT> e.g. "ALERT_HOOKPOINT = myAlertWorkflowHookpointKey" | "SUBSCRIPTION" | Invoked when specific configurable alert levels have been crossed. The levels are defined on the PARAMETERS of the bundle configuration and is a comma separated list of numbers (percentages), e.g. "ALERT_LEVEL=25, 50, 75, 100" | The alert hookpoint for bundles is fully configured in the bundle configuration and has no static part. (see documentation for Campaign and bundle configuration: The RestrictActive Framework) |
| CAMPAIGN.ASSIGN.IS_ALLOWED | <CAMPAIGN_KEY> | INPUT (SubscriptionCampaignActivationInputBean) | ||
| CAMPAIGN.ASSIGN.GENERATE_OBJECTS | <CAMPAIGN_KEY> | INPUT (SubscriptionCampaignActivationInputBean) Result: Output (SubscriptionCampaignActivationOutput) | Invoked when an campaign is assigned and the activation is not activated yet. | A workflow linked to this hookpoint is intended to generate the objects used by the hookpoint: CAMPAIGN.ASSIGN.PERSIST_OBJECTS |
| CAMPAIGN.ASSIGN.PERSIST_OBJECTS | <CAMPAIGN_KEY> | SUBSCRIPTION_CAMPAIGN
| Invoked when an assigned campaign is assign and saved | |
| CAMPAIGN.ACTIVATE.GENERATE_OBJECTS | <CAMPAIGN_KEY> | INPUT (SubscriptionCampaignActivationInputBean) Result: Output (SubscriptionCampaignActivationOutput) | Invoked when an assigned campaign is activated and the activation is not saved yet. | A workflow linked to this hookpoint is intended to generate the objects used by the hookpoint: CAMPAIGN.ACTIVATE.PERSIST_OBJECTS |
| CAMPAIGN.ACTIVATE.PERSIST_OBJECTS | <CAMPAIGN_KEY> | SUBSCRIPTION_CAMPAIGN
| Invoked when an assigned campaign is activated and saved |
Fees
| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes |
|---|---|---|---|---|
...