Some of the hookpoint used most commonly are listed here, along with the the context provided to the workflow.
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| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes |
|---|---|---|---|---|
| SUB_CAN_TERMINATE | SUBSCRIPTION Hookpoint result values: RESULT = "SUCCESS" - the the subscription can terminate | Invoked by customer care and other workflows to resolve if a subscription can be terminated. | ||
| TERMINATE_SUBSCRIPTION | SUBSCRIPTION SUBSCRIPTION_TERMINATION | Handling the scheduled termination of subscriptions. Can be invoked by all areas of the system. | ||
| SUB_REACTIVATE | SUBSCRIPTION Hookpoint result values: RESULT = "SUCCESS" - the the subscription can be reactivated | Invoked by customer care and other workflows to resolve if a subscription can be re-activated. | ||
| SUBSCRIPTION.TERMINATION.CHARGE_ITEM | SUBSCRIPTION RESULT = The charge item of the termination fee | Invoked when terminating the subscription |
Product Options
| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes |
|---|---|---|---|---|
| PRODUCT_OPTION_CAN_MODIFY | <OPTION_KEY> = The key value of the product option | OPTION (the product option) OPTION_LOGIC (the service belonging to the option) | Invoked from customer care when determining if a product option and be subscribed or unsubscribed. | |
| PRODUCT_OPTION_SUBSCRIBE | <OPTION_KEY> = The key value of the product option | OPTION SUBSCRIPTION ACTION = "SUBSCRIBE" | Invoked when the specific product option with the OPTION_KEY is subscribed from any part of the system | |
| PRODUCT_OPTION_UNSUBSCRIBE | <OPTION_KEY> = The key value of the product option | OPTION SUBSCRIPTION ACTION = "UNSUBSCRIBE" | Invoked when the specific product option with the OPTION_KEY is unsubscribed from any part of the system | |
| PRODUCT_OPTION_SUBSCRIBE | OPTION SUBSCRIPTION ACTION = "SUBSCRIBE" | Invoked any product option is subscribed to from any part of the system | ||
| PRODUCT_OPTION_UNSUBSCRIBE | OPTION SUBSCRIPTION ACTION = "UNSUBSCRIBE" | Invoked any product option is unsubscribed to from any part of the system | ||
| PRODUCT_OPTION_SWITCH | <OPTION_KEY> = The key value of the new product option | NEW_OPTION OLD_OPTION SUBSCRIPTION | Invoked when changing between product options that are exclusive. I.e. the parent option marked the sub options as exclusice or the option is part of an exclusive group |
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| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes | ||||
|---|---|---|---|---|---|---|---|---|
<ALERT_HOOKPOINT> e.g. "ALERT_HOOKPOINT=myAlertWorkflowHookpointKey" | "SUBSCRIPTION" | Invoked when specific configurable alert levels have been crossed. The levels are defined on the PARAMETERS of the bundle configuration and is a comma separated list of numbers (percentages), e.g. "ALERT_LEVEL=25, 50, 75, 100" | The alert hookpoint for bundles is fully configured in the bundle configuration and has no static part. (see documentation for Campaign and bundle configuration: The RestrictActive Framework) |
Fees
| Hookpoint key | Dynamic key(s) | Context objects | Invocation | Notes |
|---|---|---|---|---|
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