The service returns the transcript of a concluded chat based on the ChatID
HTTP GET /livechat/:domain/getChatTranscriptByChatID/:chatId
Path Variables:
Name | Mandatory | Type | Description |
|---|---|---|---|
domain | YES | STRING | Unique domain identifier |
chatId | YES | STRING | Unique chat identifier |
Headers:
Name | Mandatory | Type | Description |
|---|---|---|---|
ctlivetoken | YES | STRING | Unique ctlive session identifier |
Response:
Type: jsonp
Name | Type | Description |
|---|---|---|
result | BOOLEAN | If true, the service response was performed correctly |
error | NULL / STRING | Contains the error description if an error has occurred in the request |
chatTranscripts | OBJECT | contains the transcript for the specified chat |
Example:
Request
http://<hostname>:<port>/livechat/getChatTrasncriptByChatID/CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25
Response:
{
"result": true,
"chatTranscripts": {
"result": true,
"transcript": {
"messages": [
{
"data": {
"id": "7ae34fb0-eb96-434a-abfd-d9735b854810",
"messageType": "TEXT",
"content": {
"text": "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1590160388269,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fd1",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25"
},
{
"data": {
"id": "1b4ee873-82a8-477c-8a58-8f957f26ff2d",
"messageType": "TEXT",
"content": {
"text": "1",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1590160392271,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fd0",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25"
},
{
"data": {
"id": "fc7ec20d-9ecf-4863-b46d-c6f1f21c4aa2",
"messageType": "TEXT",
"content": {
"text": "2",
"user": {
"id": "USER_DEFAULT_ebad948e-d1c0-4131-835b-8991dc1b5c61",
"isAgent": false,
"nickname": "Customer"
}
},
"ts": 1590160396770,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fcf",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25"
},
{
"data": {
"id": "81845b84-bf6b-4ec2-aa04-9a3131c09746",
"messageType": "TEXT",
"content": {
"text": "3",
"user": {
"id": "USER_DEFAULT_ebad948e-d1c0-4131-835b-8991dc1b5c61",
"isAgent": false,
"nickname": "Customer"
}
},
"ts": 1590160397302,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fce",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25"
},
{
"data": {
"id": "2b4b0305-6e8c-49eb-a493-98745e4e2c66",
"messageType": "TEXT",
"content": {
"text": "4",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1590160400910,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fcd",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25"
}
],
"_id": "5ec7ec9b86772842485a7fcc",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25",
"__v": 0
}
},
"error": null
}