The configured webhook is called to notify the CTI about the end of a chat.
Method: HTTP POST
Authorization:
Type | Mandatory |
|---|---|
BEARER | YES |
Request Body:
Type: JSON
Name | Mandatory | Type | Description |
|---|---|---|---|
cid | YES | STRING | Unique contact identifier |
event | YES | STRING | Identifies event: end |
serv_name | YES | STRING | Service name |
beginTime | YES | NUMBER / STRING | Chat start time |
endTime | YES | NUMBER / STRING | Chat end time |
title | YES | STRING | Chat title |
lang | YES | STRING | Chat language |
userID | YES | STRING | Unique user identifier |
users | YES | OBJECT | An object that contains the participants to the chat room. |
dataCollections | YES | OBJECT | An object that contains the chat data collections. |
widgetid | YES | STRING | Unique widget identifier |
Example:
Request Body
{
cid: contact.id,
event: "end",
serv_name: contact.serv_name,
beginTime: contact.beginTime,
endTime: contact.endTime,
title: contact.title,
lang: contact.lang,
userID: contact.userID,
users: contact.users,
dataCollections: contact.dataCollections,
widgetid: contact.widgetid
}