webHook endContact

The configured webhook is called to notify the CTI about the end of a chat.

Method: http post

Authorization:

Type	Mandatory

Type	Mandatory
bearer	yes

Request Body:

Type: json

Name	Mandatory	Type	Description

Name	Mandatory	Type	Description
cid	yes	string	Unique contact identifier
event	yes	string	Identifies event: end
serv_name	yes	string	Service name
beginTime	yes	number / string	Chat start time
endTime	yes	number / string	Chat end time
title	yes	string	Chat title
lang	yes	string	Chat language
userID	yes	string	Unique user identifier
users	yes	object	An object that contains the participants to the chat room.
dataCollections	yes	object	An object that contains the chat Data Collection Object
widgetid	yes	string	Unique widget identifier

Example:

Request Body

{
  cid: contact.id,
  event: "end",
  serv_name: contact.serv_name,
  beginTime: contact.beginTime,
  endTime: contact.endTime,
  title: contact.title,
  lang: contact.lang,
  userID: contact.userID,
  users: contact.users,
  dataCollections: contact.dataCollections,
  widgetid: contact.widgetid
}

CTLive

webHook endContact

Analytics

Method: http post

Authorization:

Request Body:

Type: json

Example:

Request Body

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