Contact Object

Name	Type	Description
_id	STRING	Internal object identifier
id	STRING	Chat unique identifier
servid	STRING	Service unique identifier
widgetid	STRING	Widget unique identifier
serv_name	STRING	Service name
beginTime	NUMBER	Chat start time
endTime	NUMBER	Chat end time
title	STRING	Chat title
lang	STRING	Chat language
userID	STRING	User unique identifier
users	OBJECT	Hash of the partecipants to the chat
id [user object]	STRING	User unique identifier
nickname	STRING	agent/customer nickname
beginTime	STRING / NUMBER	Chat start time
endTime	STRING / NUMBER	Chat end time
isOnline	BOOLEAN	Identifies if a chat is currently active
userAgent	STRING	Browser user agent
firstUri	STRING	Web page url
firstTitle	STRING	Web page title
channel	STRING	Identifies chat channel. Can assume one of the following values: “WEB” “WHATSAPP”
firstIP	STRING	Agent/customer IP
dataCollections	OBJECT	Hash containing Data Collection Object
callData	OBJECT	Hash containing call data variables and values

Example

{ 
   "_id":"5d8a2b2f4f310334503443ba",
   "id":"CHAT_4ad0a181-f2e6-44d8-887b-6ff99169e2da",
   "servid":"LiveChat_Popup",
   "widgetid":"classic_popup",
   "serv_name":"serviziocablato",
   "beginTime":1569335948190.0,
   "endTime":1569336110396.0,
   "title":"",
   "lang":"",
   "userID":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
   "users":{ 
      "USER_c8e1eb84-60d3-4d69-b10b-96364845023e":{ 
         "id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
         "nickname":"Gabry",
         "isAgent":false,
         "beginTime":1569335948190.0,
         "endTime":1569336110396.0,
         "isOnline":false,
         "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36",
         "firstUri":"http://localhost:3001/domain/test.html",
         "firstTitle":"LiveChat - Test Page",
         "channel":"web",
         "firstIP":"::1"
      },
      "USER_gverde1@acd#_#enghouse#_#com":{ 
         "id":"USER_gverde1@acd.enghouse.com",
         "nickname":"Gabriele Verde",
         "isAgent":true,
         "beginTime":1569335949554.0,
         "endTime":1569336110396.0,
         "isOnline":false,
         "userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/76.0.3809.132 Safari/537.36",
         "firstUri":"http://localhost:3003/AD/AD.html",
         "firstTitle":"AgentDesktop - Enghouse Interactive",
         "channel":"web",
         "firstIP":"::ffff:127.0.0.1"
      }
   },
   "dataCollections":{ 
      "67990d2d-5d35-4d7d-93ac-df3d9edb636d":{ 
         "datacollection":[ 
            { 
               "_id":"5c6e700404445e26d8dbeee4",
               "dc_type":"nickname",
               "label":"Nickname",
               "isMandatory":true,
               "isVisibleAgent":true,
               "isVisibleCustomer":true,
               "isEditable":true,
               "custom_regexp":"",
               "value":"Gabry",
               "name":"nickname",
               "mode":"manual"
            },
            { 
               "_id":"5c6e700404445e26d8dbeee3",
               "dc_type":"name",
               "label":"Name",
               "isMandatory":false,
               "isVisibleAgent":true,
               "isVisibleCustomer":true,
               "isEditable":true,
               "custom_regexp":"",
               "value":"",
               "name":"name",
               "mode":"manual"
            },
            { 
               "_id":"5c6e700404445e26d8dbeee2",
               "dc_type":"surname",
               "label":"surname",
               "isMandatory":false,
               "isVisibleAgent":true,
               "isVisibleCustomer":true,
               "isEditable":true,
               "custom_regexp":"",
               "value":"",
               "name":"surname",
               "mode":"manual"
            }
         ],
         "_id":"5c6e700404445e26d8dbeee1",
         "id":"67990d2d-5d35-4d7d-93ac-df3d9edb636d",
         "title":"Anagrafica #1",
         "dc_mode":"chat",
         "next":"",
         "__v":0
      },
      "fc0450c8-4b2c-42b3-b8c9-04b672ca4a90":{ 
         "datacollection":[ 
            { 
               "_id":"5c6e700404445e26d8dbeee8",
               "dc_type":"email",
               "label":"Email",
               "isMandatory":true,
               "isVisibleAgent":true,
               "isVisibleCustomer":true,
               "isEditable":true,
               "custom_regexp":"",
               "value":"Gabriele.Verde@enghouse.com",
               "name":"email",
               "mode":"manual"
            },
            { 
               "_id":"5c6e700404445e26d8dbeee7",
               "dc_type":"phone",
               "label":"Phone number",
               "isMandatory":false,
               "isVisibleAgent":true,
               "isVisibleCustomer":true,
               "isEditable":true,
               "custom_regexp":"[0-9]{10}",
               "value":"",
               "name":"phone_number",
               "mode":"manual"
            },
            { 
               "_id":"5c6e700404445e26d8dbeee6",
               "dc_type":"date",
               "label":"Birthdate",
               "isMandatory":false,
               "isVisibleAgent":true,
               "isVisibleCustomer":true,
               "isEditable":true,
               "custom_regexp":"",
               "value":"",
               "name":"birthdate",
               "mode":"manual"
            }
         ],
         "_id":"5c6e700404445e26d8dbeee5",
         "id":"fc0450c8-4b2c-42b3-b8c9-04b672ca4a90",
         "title":"Anagrafica #2",
         "dc_mode":"chat",
         "next":"",
         "__v":0
      }
   },
   "callData":{ 
      "_NICK_":"Gabry",
      "email":"Gabriele.Verde@enghouse.com",
      "_CTHISTORY_1_Q_":"QUEUE42@acd.enghouse.com",
      "birthdate":"",
      "phone_number":"",
      "name":"",
      "surname":"",
      "ECID":"felixct7|1|29|15"
   },
   "__v":0
}