CTLive is fully compatible with Chrome, Firefox, Edge (79+) on desktop device. IE11 is limited supported only for text chat, i.e. video escalation is not supported by the browser.
On mobile device the widget UI is not optimally rendered to adapt to all the formats.
To provide anyway a better experience on all the browsers available, we have implemented a warning customizable message to be presented only for a combination of device/browser.
In order to show the message you need to define at tenant level (general settings) the devices and browser you desire to support, all the other are considered unsupported. To do that use CTLiveMGR and change parameters:
Parameter name | Examples | Notes |
|---|---|---|
browserCompatibility | Chrome,Edge,Firefox,IE,Safari | Values are comma separated. Only listed browsers are considered compatibile. |
deviceCompatibility | mobile,tablet | Values are comma separated. Desktop is always compatible, you do not need to list it and it cannot be removed. |
At service level you can define a message to show in case the device/browser is not compatible (check https://enghouseglobal.atlassian.net/l/c/kze2XUh7)
Parameter name | Examples | Notes |
|---|---|---|
compatibilityErrorMessage | { | If empty or undefined, the warning message is not applied. It is a localizable string based on the language id and you can use html tag to beautify the message. |