Brooktrout Customer Feature Requests Dashboard

Owned by John Shaheen
Last updated: 20.09.2018Version comment

The Brooktrout customer issues dashboard provides the following information:

  • Customer Feature Statistics
  • Customer Feature Request Charts

Customer Issue Statistics

All Open Customer Features by Priority

Shows the breakdown of all Customer Feature Requests by priority
  • Blocker = Revenue Blocking
  • Critical = P1
  • Major = P2
  • Minor = P3
  • Trivial = P4

All Open Customer Features by Component

  • Shows the breakdown of all Open Customer Features by Brooktrout component
  • Total issues may appear larger than the open customer features since features can apply to more than one component

Open Priority Customer Features by Status

Shows the breakdown of open Priority Customer Features by JIRA status

Heat Map – Open Customer Features by Customer

Selecting the customers name will provide a list of their individual feature requests

Customer Feature Request Charts

Created vs. Resolved Chart: Priority Customer Features

 

  • Shows the created and resolved Priority Customer Features over the last 180 days
  • Totals grouped weekly
  • Bottom of the chart shows the running backlog trend
  • Resolved features are features that have been implemented and included in a build or features that have been closed out without needing implementation (duplicate, no longer needed, etc.)

 

Created vs. Resolved Chart: All Customer Feature Requests

  • Shows all of the created and resolved Customer Features over the last 180 days
  • Totals grouped weekly
  • Bottom of the chart shows the running backlog trend
  • Resolved features are features that have been implemented and included in a build or features that have been closed out without needing implementation (duplicate, no longer needed, etc.)