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The integration through CTLive events allows to integrate the library functions with custom code via JavaScript code. The integration takes place by listening in the main webpage document of the PostMessage events that are launched on specific actions.
Events
Event | Description | Notes | Data sent in object property |
|---|
Loaded | Notifies that the library has been loaded and the configuration has been read | | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
|
WidgetShown | The widget is shown | If the page is configured to show more than one widget an event is raised for each widget | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
|
WidgetHidden | The widget is hidden | | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
|
WidgetClicked | The widget has been clicked/activated | | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
type: string containing the type of widget clicked. It can have one of the following values:
“Chat” “CallbackNow” “CallbackLater” |
ChatStarted | A chat request starts | | chatID: string that contain the unique chat identifier
userID: string that contain the unique user identifier
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