Returns chat transcripts with the specified call data variables
HTTP POST /livechat/getChatTranscriptByCalldata
Request body:
Type: JSON
Name | Mandatory | Type | Description |
|---|---|---|---|
<calldata_variable_name> | YES | STRING | Value of the call data variable for which you want to retrieve the chat transcripts |
Response:
Type: JSON
Name | Type | Description |
|---|---|---|
result | BOOLEAN | If true, the service response was performed correctly |
chatTranscript | ARRAY | Array that contains chat transcripts with the specified nickname among the participants |
error | NULL / STRING | Contains the error description if an error has occurred in the request |
Example:
Request
http://<hostname>:<port>/livechat/getChatTranscriptByCalldata
Request body:
{
"ECID" : "felixct7|1|22|15",
"_CTHISTORY_1_Q_": "QUEUE42@acd.enghouse.com"
}
Response
{
"result":true,
"chatTranscripts":[
{
"result":true,
"transcript":{
"messages":[
{
"data":{
"id":"551b9dbc-8de8-46a1-89c4-b617f9d7e98e",
"messageType":"TEXT",
"content":{
"text":"hello there",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":1569248228779
},
"_id":"5d88d3f91190da27f4fecee2",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
},
{
"data":{
"id":"e34246cf-e057-44e7-ba5b-45cd5be4c55f",
"messageType":"TEXT",
"content":{
"text":"hello",
"user":{
"id":"USER_gverde1@acd.enghouse.com",
"isAgent":true
}
},
"ts":1569248236845
},
"_id":"5d88d3f91190da27f4fecee1",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
},
{
"data":{
"id":"44c1c289-941a-4680-829f-9ea3757b7b78",
"messageType":"TEXT",
"content":{
"text":"bye",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":1569248242051
},
"_id":"5d88d3f91190da27f4fecee0",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
}
],
"_id":"5d88d3f91190da27f4fecedf",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64",
"__v":0
}
}
],
"error":null
}