Installation Guide for Windows

Prerequisites

Before proceeding with the installation, ensure you have:

• Administrator privileges on the Windows machine.

• No conflicting applications running on ports 80 or 443 (e.g., another web server).

• Windows machine with internet access

Supported Windows Operating Systems

• Windows Server 2016 and 2019 (64bit)

• Windows 10 and Windows 11

Download and Installation

1. Download CTLive_XXX.exe.

2. Run the installer and follow the on-screen instructions.

3. The installation will automatically set up all dependencies, including CTLive, CTLiveMgr, IMChannel, CTLiveSocial and CTLiveBOT

4. By default, CTLive will be available on the following ports:

   • HTTP: 80

   • HTTPS: 443

Accessing CTLive

Once installed, the CTLive script can be embedded into your website using the following URL:

https://<hostname>/livechat/default/lib/livechatsdk.js

For multi-tenant installations, replace default with the tenant name:

https://<hostname>/livechat/<tenant>/lib/livechatsdk.js

Setup and Configuration

The setup process is entirely handled by the installer, and no additional scripts need to be executed.

Nginx Configuration

If port 80 is already in use, modify the Nginx configuration:

1. Open the file located at:

   C:\Program Files\nginx\conf\nginx.conf

2. Change the HTTP and HTTPS ports:

   server {
       listen                   88;
       listen                   8443 ssl;
   }

3. Reference to the right certificate changing the URL

4. Restart Nginx for the changes to take effect.

MongoDB

Default Authentication For a single-tenant installation, the default MongoDB credentials are:

• Database: admin

• Username: mongoAdmin

• Password: ******** (ask to customer support)

• Port: Default MongoDB port

Accessing CTLive Manager

CTLive Manager (CTLiveMgr) is available at:

https://localhost/ctlivemgr/login

Use the following default credentials:

• Tenant: DEFAULT

• User: ctliveadmin

• Password: Password$1

CTLive Configuration Files

The JSON configuration files for CTLive are stored in:

C:\ProgramData\Enghouse\ctlive

CTLive SDK

To download the SDK, use the following URL:

https://localhost/livechat/default/lib/livechatsdk.js

For multi-tenant installations, replace default with the tenant name.