Returns the contact object of a currently active chat.
Parameters:
Name | Mandatory | Type | Description |
|---|---|---|---|
chatId | YES | STRING | Unique chat identifier |
Returns:
Type | Description |
|---|---|
JS Promise | A Javascript Promise that return an object containing the chat object. See Contact Object |
Example:
LIVECHAT.getContactByChatID("CHAT_DEFAULT_cdccec91-7b95-47f4-9b14-b6f8cf944b73")
.then(function(data){
console.log("Chat contact", data);
});
Response example:
{
"result":true,
"contact":{
"id":"CHAT_DEFAULT_cdccec91-7b95-47f4-9b14-b6f8cf944b73",
"servid":"LiveChat_Popup",
"ctlive_type":"chat",
"widgetid":"classic_popup",
"serv_name":"LiveChat_Popup",
"domain":"DEFAULT",
"beginTime":1740412183580,
"endTime":"",
"title":"",
"lang":"it-it",
"userID":"USER_DEFAULT_MarcoRossi12543",
"agentID":"USER_gverde1@acd.enghouse.com",
"contact_events":[
{
"event":"newContactAccepted",
"ts":1740412183881,
"origin":"USER_DEFAULT_MarcoRossi12543"
},
{
"event":"joinContact",
"ts":1740412188191,
"origin":"USER_gverde1@acd.enghouse.com"
}
],
"users":{
"USER_DEFAULT_MarcoRossi12543":{
"id":"USER_DEFAULT_MarcoRossi12543",
"nickname":"Gabry",
"isAgent":false,
"beginTime":1740412183580,
"endTime":"",
"isOnline":true,
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36",
"firstUri":"http://localhost:3001/domain/test.html",
"uriHistory":[
"http://localhost:3001/domain/test.html"
],
"firstTitle":"LiveChat - Test Page",
"channel":"web",
"firstIP":"::1"
},
"USER_gverde1@acd.enghouse.com":{
"id":"USER_gverde1@acd.enghouse.com",
"nickname":"Gabriele Verde",
"isAgent":true,
"beginTime":1740412188007,
"endTime":"",
"isOnline":true,
"userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36",
"firstUri":"http://localhost:3003/AD/AD.html",
"uriHistory":[
"http://localhost:3003/AD/AD.html"
],
"firstTitle":"AgentDesktop - Enghouse Interactive",
"channel":"web",
"firstIP":"::ffff:127.0.0.1"
}
},
"dataCollections":{
"67990d2d-5d35-4d7d-93ac-df3d9edb636d":{
"_id":"5c6e700404445e26d8dbeee1",
"id":"67990d2d-5d35-4d7d-93ac-df3d9edb636d",
"title":{
"it-it":"Anagrafica #1",
"en-gb":"Data Collection #1"
},
"dc_mode":"chat",
"next":"",
"datacollection":[
{
"_id":"5c6e700404445e26d8dbeee4",
"dc_type":"nickname",
"label":{
"it-it":"Soprannome",
"en-gb":"Nickname"
},
"isMandatory":true,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customMandatoryErrorMessage":{
"it-it":"Soprannome obbligatorio",
"en-gb":"Nickname is mandatory"
},
"customValidationErrorMessage":{
"default":""
},
"value":"Gabry",
"name":"nickname",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee3",
"dc_type":"name",
"label":{
"it-it":"Nome",
"en-gb":"Name"
},
"isMandatory":false,
"isVisibleAgent":false,
"isVisibleCustomer":false,
"isEditable":false,
"custom_regexp":"",
"customMandatoryErrorMessage":{
"default":""
},
"customValidationErrorMessage":{
"default":""
},
"value":"",
"name":"name",
"mode":"manual"
},
{
"_id":"66f42d55a315401d12643e69",
"dc_type":"info",
"label":{
"it-it":"",
"en-gb":""
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":false,
"custom_regexp":"",
"customMandatoryErrorMessage":{
"default":""
},
"customValidationErrorMessage":{
"default":""
},
"value":"<strong style=\"border: 1px solid; border-radius: 4px; background-color: #99ccf0; color: #f7ecdc; font-style: italic;\">Testo di prova</strong>",
"name":"text_info",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee2",
"dc_type":"surname",
"label":{
"it-it":"Cognome",
"en-gb":"Surname"
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customMandatoryErrorMessage":{
"default":""
},
"customValidationErrorMessage":{
"default":""
},
"value":"",
"name":"surname",
"mode":"manual"
},
{
"_id":"66f42d55a315401d12643e6b",
"dc_type":"text",
"label":{
"it-it":"full",
"en-gb":"full"
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":false,
"isEditable":true,
"custom_regexp":"",
"customMandatoryErrorMessage":{
"default":""
},
"customValidationErrorMessage":{
"default":""
},
"value":"Gabry ",
"name":"full",
"mode":"auto"
},
{
"dc_type":"text",
"label":{
"default":"Client name"
},
"isMandatory":true,
"isVisibleAgent":true,
"isVisibleCustomer":false,
"isEditable":true,
"custom_regexp":"",
"value":"",
"name":"name",
"mode":"auto",
"min":0,
"max":5,
"step":1
}
],
"__v":5
},
"fc0450c8-4b2c-42b3-b8c9-04b672ca4a90":{
"_id":"5c6e700404445e26d8dbeee5",
"id":"fc0450c8-4b2c-42b3-b8c9-04b672ca4a90",
"title":{
"it-it":"Anagrafica #2",
"en-gb":"Data Collection #2"
},
"dc_mode":"chat",
"next":"",
"datacollection":[
{
"_id":"5c6e700404445e26d8dbeee8",
"dc_type":"email",
"label":"Email",
"isMandatory":true,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customMandatoryErrorMessage":{
"it-it":"Email obbligatoria",
"en-gb":"Email is mandatory"
},
"customValidationErrorMessage":"",
"value":"legal.operations@enghouse.com",
"name":"email",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee7",
"dc_type":"phone",
"label":{
"it-it":"Numero di telefono",
"en-gb":"Phone number"
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"[0-9]{10}$",
"customMandatoryErrorMessage":"",
"customValidationErrorMessage":{
"it-it":"Numero di telefono non valido",
"en-gb":"Invalid phone number"
},
"value":"",
"name":"phone_number",
"mode":"manual"
},
{
"_id":"5c6e700404445e26d8dbeee6",
"dc_type":"date",
"label":{
"it-it":"Data di nascita",
"en-gb":"Birthdate"
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customMandatoryErrorMessage":"",
"customValidationErrorMessage":"",
"value":"",
"name":"birthdate",
"mode":"manual"
}
],
"__v":0
},
"f14cb974-eeb0-47e8-bd51-c3e32adb6a40":{
"_id":"5e81aef78df3ba62c6480e6d",
"id":"f14cb974-eeb0-47e8-bd51-c3e32adb6a40",
"title":{
"it-it":"Anagrafica #3",
"en-gb":"Data Collection #3"
},
"dc_mode":"chat",
"next":"",
"datacollection":[
{
"dc_type":"textarea",
"label":{
"it-it":"Suggerimenti",
"en-gb":"Tips"
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customValidationErrorMessage":"",
"customMandatoryErrorMessage":{
"it-it":"Per favore, scrivi qualcosa",
"en-gb":"Please, write something"
},
"value":"",
"name":"customer_tips",
"mode":"manual"
},
{
"dc_type":"checkbox",
"label":{
"it-it":"Che veicolo possiedi?",
"en-gb":"What vehicle you own?"
},
"options":{
"bike":{
"it-it":"bicicletta",
"en-gb":"bicycle"
},
"motorbike":{
"it-it":"moto",
"en-gb":"motorcycle"
},
"car":{
"it-it":"auto",
"en-gb":"car"
},
"boat":{
"it-it":"barca",
"en-gb":"boat"
},
"scooter":{
"it-it":"monopattino",
"en-gb":"scooter"
}
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customValidationErrorMessage":"",
"customMandatoryErrorMessage":"",
"value":"",
"name":"veichle",
"mode":"manual"
},
{
"dc_type":"radio",
"label":{
"it-it":"Frutto preferito?",
"en-gb":"What's your favourite fruit?"
},
"options":{
"b":{
"it-it":"banana",
"en-gb":"banana"
},
"a":{
"it-it":"mela",
"en-gb":"apple"
},
"w":{
"it-it":"anguria",
"en-gb":"watermelon"
}
},
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customValidationErrorMessage":"",
"customMandatoryErrorMessage":{
"it-it":"Per favore, scegli un frutto",
"en-gb":"Please, choose a fruit"
},
"value":"",
"name":"fruit",
"mode":"manual"
},
{
"dc_type":"select",
"label":{
"it-it":"Scegli una macchina:",
"en-gb":"Choose a car:"
},
"options":{
"audi":"Audi",
"fiat":"Fiat",
"renault":"Renault"
},
"isMandatory":true,
"isVisibleAgent":true,
"isVisibleCustomer":true,
"isEditable":true,
"custom_regexp":"",
"customValidationErrorMessage":"",
"customMandatoryErrorMessage":{
"it-it":"Per favore, scegli una macchina",
"en-gb":"Please, choose a car"
},
"value":"audi",
"name":"manifacture",
"mode":"manual"
}
],
"__v":0
},
"12f2eebd-90a8-4549-ae8e-566685ce2604":{
"id":"bc5be4fc-4a22-400c-99d7-9f1b4228b2f0",
"title":"",
"dc_mode":"chat",
"next":"",
"datacollection":[
{
"dc_type":"text",
"label":"last agent ID",
"isMandatory":false,
"isVisibleAgent":true,
"isVisibleCustomer":false,
"isEditable":false,
"custom_regexp":"",
"customMandatoryErrorMessage":"",
"customValidationErrorMessage":"",
"value":"gverde1@acd.enghouse.com",
"name":"LastAgentID",
"mode":"auto"
}
]
}
},
"newContactRequested":true
},
"error":null
}