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This was implemented in PINK-462.
Overview
Name of report |
Churn Report |
Schedule |
Daily |
System |
Retail/Wholesale; Prepaid/Postpaid |
Customer role |
Informed, Responsible |
CDRator Operations role |
Informed |
CDRator role |
Informed |
Description of the roles:
- Escalate - the recipient escalates to the Informed role if the content of the report becomes a concern.
- Informed - the recipient gathers information by the content of the report. No reaction is expected.
- Responsible - the recipient is expected to read the content of the report (or a part of it) and to take the necessary actions.
CDRator Operations is involved only in case of a Managed Service Agreement with the customer.
Churn Report
The report shows:
- the number of activated and terminated subscriptions in the current and previous month.
- the total number of active subscriptions at the moment the report is generated. Usage is not taken into account.
- the number of outported subscriptions.
