getChatTranscriptByTimeRangeAndServiceID

Returns chat transcript between a specified time range and for an optional specified service id.

HTTP POST /livechat/:domain/getChatTranscriptByTimeRangeAndServiceID

Path Variables:

Name	Mandatory	Type	Description
domain	YES	STRING	Unique domain identifier

Headers:

Name	Mandatory	Type	Description
ctlivetoken	YES	STRING	Unique ctlive session identifier

Request Body:

Type: JSON

Name	Mandatory	Type	Description
beginTime	YES	NUMBER	Begin time range. Timestamp in UTC format
endTime	YES	NUMBER	End time range. Timestamp in UTC format
serviceID	NO	STRING	Unique service identifier

Response:

Type: JSON

Name	Type	Description
result	BOOLEAN	If true, the service response was performed correctly
chatTranscript	ARRAY	Array that contains Transcript Object
error	NULL / STRING	Contains the error description if an error has occurred in the request

Example:

Request

http://<hostname>:<port>/livechat/default/getChatTranscriptByTimeRangeAndServiceID

Request body:

{
  "beginTime": 1583108454335,
  "endTime": 1583408354335,
  "serviceID":"447491163403"
}

Response

{
    "result": true,
    "chatTranscripts": [
        {
            "result": true,
            "transcript": {
                "messages": [
                    {
                        "data": {
                            "id": "ABEGOTQDYJFpAhCG1QzdRp0jvyFMCl42Jto1",
                            "messageType": "TEXT",
                            "content": {
                                "text": "verde  messaggio test",
                                "user": {
                                    "id": "391234567890",
                                    "isAgent": false
                                }
                            },
                            "ts": 1583144584635
                        },
                        "_id": "5e5cdec513271111989fece0",
                        "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560"
                    },
                    {
                        "data": {
                            "id": "977a0077-64ec-4755-b260-62a192a61710",
                            "messageType": "TEXT",
                            "content": {
                                "text": "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?",
                                "user": {
                                    "id": "USER_gverde1@acd.enghouse.com",
                                    "isAgent": true
                                }
                            },
                            "ts": 1583144603862
                        },
                        "_id": "5e5cdec513271111989fecdf",
                        "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560"
                    },
                    {
                        "data": {
                            "id": "ABEGOTQDYJFpAhAK2kKr1hBTb0fVeoUXY---",
                            "messageType": "TEXT",
                            "content": {
                                "text": "verde  messaggio test2",
                                "user": {
                                    "id": "391234567890",
                                    "isAgent": false
                                }
                            },
                            "ts": 1583144628900
                        },
                        "_id": "5e5cdec513271111989fecde",
                        "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560"
                    }
                ],
                "_id": "5e5cdec513271111989fecdd",
                "room": "CHAT_DEFAULT_483d2215-3dbc-4618-bb96-0a7c6c0c7560",
                "__v": 0
            }
        }
    ],
    "error": null
}