The service returns the transcript based on the ChatID regardless of whether it is concluded or not
HTTP GET /livechat/:domain/getContactTranscriptByChatID/:chatId
Path Variables:
Name | Mandatory | Type | Description |
|---|---|---|---|
domain | YES | STRING | Unique domain identifier |
chatId | YES | YES | Unique chat identifier |
Authorization: see Authentication mechanisms
Response:
Type: JSONP
Name | Type | Description |
|---|---|---|
result | BOOLEAN | If true, the service response was performed correctly |
error | NULL / STRING | Contains the error description if an error has occurred in the request |
isChatActive | BOOLEAN | true if chat is still active, otherwise false |
chatTranscript | ARRAY | array of message objects |
Example:
Request
http://<hostname>:<port>/livechat/default/getContactTranscriptByChatID/CHAT_DEFAULT_60bd7ddf-658b-442d-a8d3-2abef8c5fb35
Response
{
"result": true,
"isChatActive": false,
"chatTranscript": [
{
"data": {
"id": "43e9431e-7cfe-4b99-a5c4-942992fcfe95",
"messageType": "TEXT",
"content": {
"text": "Buongiorno, sono l'operatore Gabriele Verde, come posso esserle utile?",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1590485075961,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ecce0c68aa3cc10e4cf3b61",
"room": "CHAT_DEFAULT_60bd7ddf-658b-442d-a8d3-2abef8c5fb35"
},
{
"data": {
"id": "513b9d41-d688-4b28-941e-807a0588f6c6",
"messageType": "TEXT",
"content": {
"text": "hello",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1590485088068,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ecce0c68aa3cc10e4cf3b60",
"room": "CHAT_DEFAULT_60bd7ddf-658b-442d-a8d3-2abef8c5fb35"
},
{
"data": {
"id": "68fbab3e-5e89-454b-bd70-18d549c6b7fa",
"messageType": "IMAGE",
"content": {
"caption": "image",
"fileName": "45971097-illustrazione-di-happy-emoticon-dà-pollice-in-su-isolato-su-sfondo-bianco.jpg",
"documentType": "jpg",
"user": {
"id": "USER_DEFAULT_ebad948e-d1c0-4131-835b-8991dc1b5c61",
"isAgent": false,
"nickname": "Customer"
}
},
"ts": 1590485108165,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ecce0c68aa3cc10e4cf3b5f",
"room": "CHAT_DEFAULT_60bd7ddf-658b-442d-a8d3-2abef8c5fb35"
}
],
"error": null
}