Event | Description | Notes | Data sent in object property |
|---|
Loaded | Notifies that the library has been loaded and the configuration has been read | | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
|
WidgetShown | The widget is shown | If the page is configured to show more than one widget an event is raised for each widget | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
|
WidgetHidden | The widget is hidden | | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
|
WidgetClicked | The widget has been clicked/activated | | elementID: string that contains HTML element id containing the widget
widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
type: string containing the type of widget clicked. It can have one of the following values:
“Chat” “CallbackNow” “CallbackLater” “ClickToCall” |
ChatStarted | A chat request starts | | chatID: string that contain the unique chat identifier
userID: string that contain the unique user identifier
|
ChatOnline | The chat is active | | chatID: string that contain the unique chat identifier
users: array of strings containing the identifier of the users participating in the chat
|
ChatFinished | The chat is ended | | chatID: string that contain the unique chat identifier
userID: string that contain the unique user identifier
isSurveyConfigured: boolean that indicates if a survey is configured for the chat just finished
|
DatacollectionStarted | The data collection phase is started | | widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
type: string containing the type of widget clicked. It can have one of the following values:
“Chat” “CallbackNow” “CallbackLater” “ClickToCall” |
DatacollectionSubmitted | The data collection phase is completed | | widgetID: string that contain the unique widget identifier
userID: string that contain the unique user identifier
type: string containing the type of widget clicked. It can have one of the following values:
“Chat” “CallbackNow” “CallbackLater” “ClickToCall” |
SurveyStarted | The survey phase is started | | widgetID: string that contain the unique widget identifier
chatID: string that contain the unique chat identifier
userID: string that contain the unique user identifier
|
SurveySubmitted | The survey phase is completed | | widgetID: string that contain the unique widget identifier
chatID: string that contain the unique chat identifier
userID: string that contain the unique user identifier
|