...
Date: | Author: | Version: | Changes: | Completed | Ext. | Int. | Is in Core | Jira Ref. |
|---|---|---|---|---|---|---|---|---|
25 February 2013 | Luca Casarini | 0.1 | Doc. created | No |
| x | N/A | N/A |
18 July 2013 | Luca Casarini | 0.2 | Doc. completed | Yes |
| x | N/A | N/A |
22 July 2013 | SD | 1.0 | Checked | Yes | x |
| N/A | N/A |
...
| Table of Contents | ||||||||
|---|---|---|---|---|---|---|---|---|
|
Overview
| Note | ||
|---|---|---|
| ||
This report is available only to customers with a Managed Services Agreement or Advisory Services Agreement. |
...
- Escalate - the recipient escalates to the Informed role if the content of the report becomes a concern.
- Informed - the recipient gathers information by the content of the report. No reaction is expected.
- Responsible - the recipient is expected to read the content of the report (or a part of it) and to take the necessary actions.
System Status Report
The System Status Report returns the status of several queues of the system and represents an overall system health check.
...
- Issues to be handled by CDRator - This section includes activities which are responsibility of CDRator Operations.
Queues and Fields
The report groups the queues as follows (depending on the system configuration, one or more of the points below could be missing):
...
- Red and bold - if the timestamp is within the day the report is generated.
- Orange - if the timestamp is older than 1 to 10 days before the date of report generation.
- Black - if the timestamp is older than 10 days before the date of report generation.
Brand
If relevant, the Brand is part of the report:
Activities Handled by Customer
| Warning |
|---|
The customer is expected to check this part of the report on a daily basis and to perform the necessary actions to reduce the amount of the queues. |
...
CDRator Operations ensure that the elements on the queues do not grow because of bugs in the system.
Activities Handled by CDRator Operations
The second table contains the elements handled by CDRator Operations:
...