The service returns the transcript of a concluded chat based on the ChatID
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| Status | ||||
|---|---|---|---|---|
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Path Variables:
Name | Mandatory | Type | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
domain |
|
| Unique domain identifier | ||||||||||
chatId |
|
| Unique chat identifier |
Headers:
...
Name
...
Mandatory
...
Type
...
Description
...
ctlivetoken
...
| Status | ||||
|---|---|---|---|---|
|
...
| Status | ||
|---|---|---|
|
...
Unique ctlive session identifier
Authorization: see Authentication mechanisms
Response:
Type: jsonp
Name | Type | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
result |
| If true, the service response was performed correctly | ||||||||
error |
| Contains the error description if an error has occurred in the request | ||||||||
chatTranscripts |
| contains the transcript for the specified chat |
Example:
Request
http://<hostname>:<port>/livechat/getChatTrasncriptByChatID/CHAT_DEFAULT_
...
b5718fcd-
...
bc97-
...
4e35-
...
b009-
...
894dc2a65871
Response:
| Code Block | ||
|---|---|---|
| ||
{
"result": true,
"chatTranscripts": {
"result": true,
"transcript": {
"messages": [
_id": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871",
"ctlive_type": "chat",
"messages": [
{
"data": {
"replyTo": "",
"id": "9a74ec16-6424-4781-a11d-e463525c5cc6",
"messageType": "TEXT",
"content": {
"text": "Hello",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958793912,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6a",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "53c75580-44e3-41ba-a43a-bf118bdadb74",
"messageType": "TEXT",
"content": {
"text": "Thanks for getting in touch. My name's Gabriele Verde, and I'll be assisting you today.",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 1718958800458,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6b",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "0cd7ca0b-79b2-427e-8973-8a7480b5efe5",
"messageType": "TEXT",
"content": {
"text": "i need some help",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958807891,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6c",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "59b27339-b4ff-49a0-8d5d-f658510cf634",
"messageType": "TEXT",
"content": {
"text": "i want to know the status of my order",
"user": {
"id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": false,
"nickname": "Gabry"
}
},
"ts": 1718958844883,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "66753b3a70078215b07bda6d",
"room": "CHAT_DEFAULT_b5718fcd-bc97-4e35-b009-894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "7ae34fb0a3a06958-eb96ef8d-434a4a86-abfd813b-d9735b85481012cf3eb1d21a",
"messageType": "TEXT",
"content": {
"text": "Buongiorno,can sonoyou l'operatoreprovide Gabrieleme Verde, come posso esserle utilethe order ID?",
"user": {
"id": "USER_gverde1@acd.enghouse.com",
"isAgent": true,
"nickname": "Gabriele Verde"
}
},
"ts": 15901603882691718958865919,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fd166753b3a70078215b07bda6e",
"room": "CHAT_DEFAULT_5416bcd3b5718fcd-d78dbc97-4dc84e35-be0eb009-7b9ac1f51b25894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "1b4ee873f4dc0bba-82a8fed8-477c4a1b-8a58bc25-8f957f26ff2dc57a33da95cd",
"messageType": "TEXT",
"content": {
"text": "112560",
"user": {
"id": "USER_gverde1@acd.enghouse.comDEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
"isAgent": truefalse,
"nickname": "Gabriele VerdeGabry"
}
},
"ts": 15901603922711718958885182,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fd066753b3a70078215b07bda6f",
"room": "CHAT_DEFAULT_5416bcd3b5718fcd-d78dbc97-4dc84e35-be0eb009-7b9ac1f51b25894dc2a65871"
},
{
"data": {
"replyTo": "",
"id": "fc7ec20d132d6b80-9ecfe782-486340c7-b46db45b-c6f1f21c4aa2c6500b6e7b6e",
"messageType": "TEXT",
"content": {
"text": "2ok, let me check..",
"user": {
"id": "USER_DEFAULT_ebad948e-d1c0-4131-835b-8991dc1b5c61gverde1@acd.enghouse.com",
"isAgent": falsetrue,
"nickname": "CustomerGabriele Verde"
}
},
"ts": 15901603967701718958896908,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fcf66753b3a70078215b07bda70",
"room": "CHAT_DEFAULT_5416bcd3b5718fcd-d78dbc97-4dc84e35-be0e-7b9ac1f51b25"b009-894dc2a65871"
},
{
}, "data": {
"datareplyTo": {"",
"id": "81845b84bfe88d4f-bf6b4866-4ec2402c-aa048778-9a3131c09746731fe4f50570",
"messageType": "TEXT",
"content": {
"text": "3thank you",
"user": {
"id": "USER_DEFAULT_ebad948e9a0a411c-d1c0f9c7-41314af7-835b9754-8991dc1b5c61024bf157a3ef",
"isAgent": false,
"nickname": "CustomerGabry"
}
},
"ts": 15901603973021718958903884,
"deliverySuccess": true,
"deliveryErrorReason": ""
},
"_id": "5ec7ec9b86772842485a7fce66753b3a70078215b07bda71",
"room": "CHAT_DEFAULT_5416bcd3b5718fcd-d78dbc97-4dc84e35-be0eb009-7b9ac1f51b25894dc2a65871"
},
{
"data": {
"idreplyTo": "2b4b0305-6e8c-49eb-a493-98745e4e2c66 "",
"messageTypeid": "TEXTe8c75240-ba38-48a5-a25c-a22970e50dd9",
"contentmessageType": {
"endChat",
"textts": "4"1718958906118,
"userdeliverySuccess": {true,
"deliveryErrorReason": "",
"id": "USER_gverde1@acd.enghouse.com", "content": {
"isAgent": true, "user": {
"nickname": "Gabriele Verde" "isAgent": false,
} "id": "USER_DEFAULT_9a0a411c-f9c7-4af7-9754-024bf157a3ef",
}, "tsnickname": 1590160400910,"Gabry"
"deliverySuccess": true, }
"deliveryErrorReason": "" }
},
"_id": "5ec7ec9b86772842485a7fcd66753b3a70078215b07bda72",
"room": "CHAT_DEFAULT_5416bcd3b5718fcd-d78dbc97-4dc84e35-be0eb009-7b9ac1f51b25894dc2a65871"
}
],
"_id": "5ec7ec9b86772842485a7fcc",
"room": "CHAT_DEFAULT_5416bcd3-d78d-4dc8-be0e-7b9ac1f51b25",
"__v": 0
}
},
"error": null
} |
...