Name | Type | Description | ||||
|---|---|---|---|---|---|---|
_id |
| Internal object identifier | ||||
imgSmall |
| Threshold in bytes below which the image is considered small | ||||
imgLarge |
| Threshold in bytes above which the image is considered large | ||||
docSmall |
| Threshold in bytes below which the document is considered small | ||||
docMaxSize |
| Threshold in bytes above which the document preview will not be shown in the chat | ||||
imgMaxSizeDB |
| Threshold in bytes above which the image is resized before saving it on the db | ||||
EasyCIMHost |
| Easy CIM host | ||||
EasyCIMPort |
| Easy CIM port | ||||
callbackNowUrl |
| Url to call for the callback now | ||||
callbackFirstSlotUrl |
| Url to call for the callback first slot | ||||
callbackLaterUrl |
| Url to call for the callback later | ||||
checkCallbackAvailableUrl |
| Url to call for the check callback available | ||||
ct7url |
| Url of CTI webhook | ||||
ct7Token |
| Token to perform bearer authorization on the requests to CTI webhook | ||||
keepaliveSessioInterval |
| Milliseconds how often to call the keepalive of the agent session | ||||
identityProviderUrl |
| Url of the identity provider to which to perform authentication | ||||
sharedSecret |
| Key used to verify the json web token | ||||
customerMultimediaMaxSize |
| Threshold in bytes above which the multimedia message from the customer is blocked | ||||
customerSessionMultimediaMaxSize |
| maximum size threshold in bytes of the customer's multimedia messages per single chat above which they are blocked | ||||
allowedMultimediaMessageDocumentExtensions |
| list of extensions allowed for multimedia messages | ||||
vidyoPlatformHost |
| vidyo host | ||||
vidyoUser |
| vidyo username | ||||
vidyoPassword |
| vidyo password | ||||
vidyoExpireInSeconds |
| vidyo session expire time in seconds | ||||
storeDataDB |
| Boolean that indicates if chat info and transcript are stored on db | ||||
chatRetentionInDays |
| number of the last days for which to keep the chat data saved in the db (forever if not configured) | ||||
contactLifeTimeInSeconds |
| number in seconds of the contact life time | ||||
browserCompatibility |
| list of browsers with which ctlive is compatible | ||||
deviceCompatibility |
| list of devices with which ctlive is compatible |
Example
| Code Block | ||
|---|---|---|
| ||
{
"_id" : ObjectId("5d7bae993bcb9e40e0330a70"),
"ct7url" : "http://felixct7-cti1.reiteklab.eu.rd.eilab.biz:8902/http2sip2/chat",
"ct7Token" : "dde53da9afe08115f54126dd1a3fb9d5c2828a047121a8ac97f357a335ea139971d434f28191ff382940ef509f5d486e",
"keepaliveSessioInterval" : 300000,
"identityProviderUrl" : "http://localhost:3003/EasyCIM/IdentityProvider/livechat_sso",
"sharedSecret" : "facf31a3577dc6ca24527c6b07d2c1ff3f12a53b61203c5b0931eb702fdc986d",
"imgSmall" :200000 500000,
"imgLarge" :2000000 1500000,
"docSmall" : 5000000,
"docMaxSize" : "docMaxSize":10000000,
15000000,
"imgMaxSizeDB" : 5000000,
"customerMultimediaMaxSize" : 10000000,
"customerSessionMultimediaMaxSize" : 20000000,
"allowedMultimediaMessageDocumentExtensions" : "pdf,doc,docx,ppt,pptx,xls,xlsx,jpg,jpeg,png,zip,wav,csv",
"EasyCIMHost" :"10.51.54.200 "localhost",
"EasyCIMPort" :80 3003,
"callbackNowUrl" : "/EasyCIM/easyCallback/now",
"callbackLaterUrl" : "/EasyCIM/easyCallback/later",
"callbackFirstSlotUrl" : "/EasyCIM/easyCallback/firstSlot",
"checkCallbackAvailableUrl" : "/EasyCIM/easyCallback/checkCallbackAvailable",
"vidyoPlatformHost" : "https://CTlive.platform.vidyo.io",
"vidyoUser" : "admin",
"vidyoPassword" : "password",
"vidyoExpireInSeconds" : 3600,
"storeDataDB" : "__v":0true,
"chatRetentionInDays" : 6,
"contactLifeTimeInSeconds" : 120,
"browserCompatibility" : "Chrome,Edge,Firefox,IE,Safari,Mobile Safari,Chrome WebView",
"deviceCompatibility" : "mobile,tablet"
} |