Name | Type | Description | ||||
|---|---|---|---|---|---|---|
_id |
| Internal object identifier | ||||
imgSmall |
| Threshold in bytes below which the image is considered small | ||||
imgLarge |
| Threshold in bytes above which the image is considered large | ||||
docSmall |
| Threshold in bytes below which the document is considered small | ||||
docMaxSize |
| Threshold in bytes above which the document preview will not be shown in the chat | ||||
imgMaxSizeDB |
| Threshold in bytes above which the image is resized before saving it on the db | ||||
EasyCIMHost |
| Easy CIM host | ||||
EasyCIMPort |
| Easy CIM port | ||||
callbackNowUrl |
| Url to call for the callback now | ||||
callbackFirstSlotUrl |
| Url to call for the callback first slot | ||||
callbackLaterUrl |
| Url to call for the callback later | ||||
checkCallbackAvailableUrl |
| Url to call for the check callback available |
ct7url |
| Url of CTI webhook | ||||
ct7Token |
| Token to perform bearer authorization on the requests to CTI webhook | ||||
keepaliveSessioInterval |
| Milliseconds how often to call the keepalive of the agent session | ||||
identityProviderUrl |
|
Hash containing callback now query string parameters
| Url of the identity provider to which to perform authentication | |||||
sharedSecret |
| Key used to verify the json web token | ||||
customerMultimediaMaxSize |
| Threshold in bytes above which the multimedia message from the customer is blocked | ||||
customerSessionMultimediaMaxSize |
| maximum size threshold in bytes of the customer's multimedia messages per single chat above which they are blocked | ||||
allowedMultimediaMessageDocumentExtensions |
|
Hash containing callback later query string parameters
| list of extensions allowed for multimedia messages | |||||
vidyoPlatformHost |
| vidyo host | ||||
vidyoUser |
|
Hash containing callback first slot query string parameters
checkCallbackAvailableParameters
| Status | ||
|---|---|---|
|
| vidyo username | |||||
vidyoPassword |
| vidyo password | ||||
vidyoExpireInSeconds |
| vidyo session expire time in seconds | ||||
storeDataDB |
| Boolean that indicates if chat info and transcript are stored on db | ||||
chatRetentionInDays |
| number of the last days for which to keep the chat data saved in the db (forever if not configured) | ||||
contactLifeTimeInSeconds |
| number in seconds of the contact life time | ||||
browserCompatibility |
| list of browsers with which ctlive is compatible | ||||
deviceCompatibility |
| list of devices with which ctlive is compatible |
Example
| Code Block | ||
|---|---|---|
| ||
{
"_id" : ObjectId("5d7bae993bcb9e40e0330a70"),
"imgSmallct7url" :200000, "imgLarge":2000000,
"http://felixct7-cti1.reiteklab.eu.rd.eilab.biz:8902/http2sip2/chat",
"docSmallct7Token" :5000000,
"docMaxSizedde53da9afe08115f54126dd1a3fb9d5c2828a047121a8ac97f357a335ea139971d434f28191ff382940ef509f5d486e":10000000,
"EasyCIMHostkeepaliveSessioInterval":"10.51.54.200" : 300000,
"EasyCIMPortidentityProviderUrl" :80, "callbackNowUrl":""http://localhost:3003/EasyCIM/easyCallbackIdentityProvider/nowlivechat_sso",
"callbackLaterUrlsharedSecret" :"/EasyCIM/easyCallback/later "facf31a3577dc6ca24527c6b07d2c1ff3f12a53b61203c5b0931eb702fdc986d",
"callbackFirstSlotUrlimgSmall":"/EasyCIM/easyCallback/firstSlot" : 500000,
"checkCallbackAvailableUrlimgLarge":"/EasyCIM/easyCallback/checkCallbackAvailable",
: 1500000,
"callbackNowParametersdocSmall" :{
5000000,
"macroActivitydocMaxSize":"DEFAULT_CB",
: 15000000,
"phoneNumberimgMaxSizeDB":"<customer_phone_number>",
: 5000000,
"queueNamecustomerMultimediaMaxSize" :"PREVIEW"
},
10000000,
"callbackLaterParameterscustomerSessionMultimediaMaxSize" :{ 20000000,
"macroActivityallowedMultimediaMessageDocumentExtensions" :"DEFAULT_CB",
"pdf,doc,docx,ppt,pptx,xls,xlsx,jpg,jpeg,png,zip,wav,csv",
"phoneNumberEasyCIMHost" : "<customer_phone_number>localhost",
"EasyCIMPort" : 3003,
"dateTimecallbackNowUrl" :"<date_hour> "/EasyCIM/easyCallback/now",
"queueNamecallbackLaterUrl" :"PREVIEW "/EasyCIM/easyCallback/later",
"segmentcallbackFirstSlotUrl" :"DEFAULT"
} "/EasyCIM/easyCallback/firstSlot",
"callbackFirstSlotParameterscheckCallbackAvailableUrl" :{ "/EasyCIM/easyCallback/checkCallbackAvailable",
"vidyoPlatformHost" : "macroActivity":"DEFAULT_CBhttps://CTlive.platform.vidyo.io",
"phoneNumbervidyoUser" : "<customer_phone_number>admin",
"queueNamevidyoPassword" : "PREVIEWpassword"
},
"checkCallbackAvailableParametersvidyoExpireInSeconds" :{
3600,
"macroActivitystoreDataDB":"DEFAULT_CB",
: true,
"ndayschatRetentionInDays" :"7" 6,
"limitcontactLifeTimeInSeconds" :"30" 120,
"modebrowserCompatibility" :"json",
"Chrome,Edge,Firefox,IE,Safari,Mobile Safari,Chrome WebView",
"behaviourdeviceCompatibility" :"1"
},
"__v":0 "mobile,tablet"
} |