Name | Type | Description | ||||
|---|---|---|---|---|---|---|
_id |
| Internal object identifier | ||||
imgSmall |
| Threshold in bytes below which the image is considered small | ||||
imgLarge |
| Threshold in bytes above which the image is considered large | ||||
docSmall |
| Threshold in bytes below which the document is considered small | ||||
docMaxSize |
| Threshold in bytes above which the document preview will not be shown in the chat | ||||
imgMaxSizeDB |
| Threshold in bytes above which the image is resized before saving it on the db | ||||
EasyCIMHost |
| Easy CIM host | ||||
EasyCIMPort |
| Easy CIM port | ||||
callbackNowUrl |
| Url to call for the callback now | ||||
callbackFirstSlotUrl |
| Url to call for the callback first slot | ||||
callbackLaterUrl |
| Url to call for the callback later | ||||
checkCallbackAvailableUrl |
| Url to call for the check callback available |
callbackNowParameters
| Status | ||
|---|---|---|
|
callbackLaterParameters
| Status | ||
|---|---|---|
|
callbackFirstSlotParameters
| Status | ||
|---|---|---|
|
checkCallbackAvailableParameters
| Status | ||
|---|---|---|
|
...
ct7url |
| Url of CTI webhook | ||||
ct7Token |
| Token to perform bearer authorization on the requests to CTI webhook | ||||
keepaliveSessioInterval |
| Milliseconds how often to call the keepalive of the agent session | ||||
identityProviderUrl |
| Url of the identity provider to which to perform authentication | ||||
sharedSecret |
| Key used to verify the json web token | ||||
customerMultimediaMaxSize |
| Threshold in bytes above which the multimedia message from the customer is blocked | ||||
customerSessionMultimediaMaxSize |
| maximum size threshold in bytes of the customer's multimedia messages per single chat above which they are blocked | ||||
allowedMultimediaMessageDocumentExtensions |
| list of extensions allowed for multimedia messages | ||||
vidyoPlatformHost |
| vidyo host | ||||
vidyoUser |
| vidyo username | ||||
vidyoPassword |
| vidyo password | ||||
vidyoExpireInSeconds |
| vidyo session expire time in seconds | ||||
storeDataDB |
| Boolean that indicates if chat info and transcript are stored on db | ||||
chatRetentionInDays |
| number of the last days for which to keep the chat data saved in the db (forever if not configured) | ||||
contactLifeTimeInSeconds |
| number in seconds of the contact life time | ||||
browserCompatibility |
| list of browsers with which ctlive is compatible | ||||
deviceCompatibility |
| list of devices with which ctlive is compatible |
Example
| Code Block | ||
|---|---|---|
| ||
{ "_id" : ObjectId("5d7bae993bcb9e40e0330a70"), "imgSmallct7url" :200000, "imgLarge":2000000 "http://felixct7-cti1.reiteklab.eu.rd.eilab.biz:8902/http2sip2/chat", "docSmallct7Token" :5000000, "docMaxSizedde53da9afe08115f54126dd1a3fb9d5c2828a047121a8ac97f357a335ea139971d434f28191ff382940ef509f5d486e":10000000, "EasyCIMHostkeepaliveSessioInterval":"10.51.54.200" : 300000, "EasyCIMPortidentityProviderUrl" :80, "callbackNowUrl":""http://localhost:3003/EasyCIM/easyCallbackIdentityProvider/nowlivechat_sso", "callbackLaterUrlsharedSecret" :"/EasyCIM/easyCallback/later "facf31a3577dc6ca24527c6b07d2c1ff3f12a53b61203c5b0931eb702fdc986d", "callbackFirstSlotUrlimgSmall":"/EasyCIM/easyCallback/firstSlot" : 500000, "checkCallbackAvailableUrlimgLarge":"/EasyCIM/easyCallback/checkCallbackAvailable", : 1500000, "callbackNowParametersdocSmall" :{ 5000000, "macroActivitydocMaxSize":"DEFAULT_CB", : 15000000, "phoneNumberimgMaxSizeDB":"<customer_phone_number>" : 5000000, "queueNamecustomerMultimediaMaxSize" :"PREVIEW" }, 10000000, "callbackLaterParameterscustomerSessionMultimediaMaxSize" :{ 20000000, "macroActivityallowedMultimediaMessageDocumentExtensions" :"DEFAULT_CB", "pdf,doc,docx,ppt,pptx,xls,xlsx,jpg,jpeg,png,zip,wav,csv", "phoneNumberEasyCIMHost" : "<customer_phone_number>localhost", "EasyCIMPort" : 3003, "dateTimecallbackNowUrl" :"<date_hour> "/EasyCIM/easyCallback/now", "queueNamecallbackLaterUrl" :"PREVIEW "/EasyCIM/easyCallback/later", "segmentcallbackFirstSlotUrl" :"DEFAULT" } "/EasyCIM/easyCallback/firstSlot", "callbackFirstSlotParameterscheckCallbackAvailableUrl" :{ "/EasyCIM/easyCallback/checkCallbackAvailable", "vidyoPlatformHost" : "macroActivity":"DEFAULT_CB", https://CTlive.platform.vidyo.io", "phoneNumbervidyoUser" : "<customer_phone_number>admin", "queueNamevidyoPassword" : "PREVIEWpassword" }, "checkCallbackAvailableParametersvidyoExpireInSeconds" :{ 3600, "macroActivitystoreDataDB":"DEFAULT_CB" : true, "ndayschatRetentionInDays" :"7", 6, "limitcontactLifeTimeInSeconds" :"30", 120, "modebrowserCompatibility" :"json", "Chrome,Edge,Firefox,IE,Safari,Mobile Safari,Chrome WebView", "behaviourdeviceCompatibility" :"1" }, "__v":0 "mobile,tablet" } |