The table below shows the supported message types and notifications for each channel, including the bot.
| text | message deleted | reply to story | story mention | template message | service message | link |
|---|
multimedia messageimage | document | audio | video | contacts | location | reaction | menu | menu response | quick reply | quick reply response | message received | message seen | form |
|---|
web | | | | | | | | | | | | | | | | | | | | | |
|---|
Whatsapp Business IMChannel |
|---|
| Tip |
|---|
whatsapp(Infobip) | | | | | | | | | | | | | | | | | | | | | |
|---|
Whatsapp Business CTLiveSocial | | | | | | | | | | | | | | | | | | | | | |
|---|
Facebook |
|---|
messengerMessenger | | | | | | | | | | | | | | | | | | | | | |
|---|
Instagram Direct Messenger | | | | | | | | | | | | | | | | | | | | | |
|---|
twitter (DEPRECATED) | | | | |
|---|
instagram | text | message deleted | reply to story | story mention | template message | service message | link | image | document | audio | video | contacts | location | reaction | menu | menu response | quick reply | quick reply response | message received | message seen | form |
|---|
ContaCT Highway AgentDesktop | | | | | | | | | | | | | | | | | | | | | |
|---|
bot Dialog Flow | | | | | | | | | | | | | | | | | | | | | |
|---|
bot PAT | | | | | | | | | | | | | | | | | | | | | |
|---|