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After the datacollection is configured, must be assigned to the service in the field “datacollection” to activate it.
Example
| Code Block | ||
|---|---|---|
| ||
{
"id" : "3902124122690",
"rules" : [],
"datacollection" : [
"survey-whatsapp"
],
"name" : "LiveChat Whatsapp Service NATIVE",
"widget" : "",
"checkMediaUrl" : "",
"checkMediaInterval" : 5000,
"proactivity" : {
"engagementTimeout" : -1,
"engagementOnClick" : "",
"engagementOnMove" : "",
"engagementFunction" : ""
},
"enableService" : true,
"enableChat" : true,
"enableCallbackNow" : false,
"enableCallbackLater" : false,
"enableClickToCall" : false,
"enableVideo" : false,
"enableScreensharing" : false,
"enableBrowserNotification" : false,
"enableAudioNotification" : false,
"audioNotificationUrl" : "",
"enableSendLink" : true,
"enableSendDocument" : true,
"enableSendImageFeature" : true,
"enableSendDocumentFeature" : true,
"enableSendAudioFeature" : true,
"custom_css" : "",
"logo" : "",
"language_fn" : "",
"language" : "it-it",
"restart_chat" : true,
"callbackNowParameters" : "",
"callbackLaterParameters" : "",
"callbackFirstSlotParameters" : "",
"checkCallbackAvailableParameters" : "",
"compatibilityErrorMessage" : "",
"botId" : "",
"channel" : "whatsapp",
"webrtc" : {},
"enableBlur" : true,
"enableVideoRecording" : false,
"enableLateEngagementChat" : false,
"surveyExpireInMinutes" : 10
} |
Survey results
After the customer submit all the answers or the time window for answering questions expires, the survey results are saved in the “dataCollections” section of the contact object Contact Object .
Example
| Code Block | ||
|---|---|---|
| ||
{
"_id" : "CHAT_DEFAULT_c288653a-5b38-47d2-b59c-e1b0741446c7",
"contact_events" : [
{
"event" : "newContactAccepted",
"ts" : 1715590148949.0,
"origin" : "393403609195"
},
{
"event" : "joinContact",
"ts" : 1715590151486.0,
"origin" : "USER_gverde1@acd.enghouse.com"
},
{
"event" : "endedByExternalWs",
"ts" : 1715590174927.0,
"origin" : ""
}
],
"recordings" : [],
"id" : "CHAT_DEFAULT_c288653a-5b38-47d2-b59c-e1b0741446c7",
"servid" : "393403609195",
"ctlive_type" : "chat",
"widgetid" : "",
"serv_name" : "393403609195",
"beginTime" : 1715590148530.0,
"endTime" : 1715590174890.0,
"title" : "",
"lang" : "it-it",
"userID" : "393403609195",
"agentID" : "USER_gverde1@acd.enghouse.com",
"users" : {
"393403609195" : {
"id" : "393403609195",
"nickname" : "Gabriele Verde",
"isAgent" : false,
"beginTime" : 1715590148530.0,
"endTime" : 1715590174890.0,
"isOnline" : false,
"userAgent" : "",
"firstUri" : "",
"firstTitle" : "",
"channel" : "whatsapp",
"firstIP" : "::ffff:127.0.0.1"
},
"USER_gverde1@acd#_#enghouse#_#com" : {
"id" : "USER_gverde1@acd.enghouse.com",
"nickname" : "Gabriele Verde",
"isAgent" : true,
"beginTime" : 1715590151378.0,
"endTime" : 1715590174890.0,
"isOnline" : false,
"userAgent" : "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36",
"firstUri" : "http://localhost:3003/AD/AD.html",
"firstTitle" : "AgentDesktop - Enghouse Interactive",
"channel" : "web",
"firstIP" : "::ffff:127.0.0.1"
}
},
"dataCollections" : {
"04851e50-917d-4455-8bfa-408e7f08d6c6" : {
"id" : "36720030-0542-47a3-9967-8d71523478ce",
"title" : "",
"dc_mode" : "chat",
"next" : "",
"datacollection" : [
{
"dc_type" : "nickname",
"label" : "nickname",
"isMandatory" : false,
"isVisibleAgent" : true,
"isVisibleCustomer" : false,
"isEditable" : false,
"custom_regexp" : "",
"customMandatoryErrorMessage" : "",
"customValidationErrorMessage" : "",
"value" : "Gabriele Verde",
"name" : "nickname",
"mode" : "auto"
}
]
},
"25f11b8d-f405-4d7b-a1df-91cf19161258" : {
"id" : "7196e79e-b160-45ef-b63a-9e1a04b6e5b3",
"title" : "",
"dc_mode" : "chat",
"next" : "",
"datacollection" : [
{
"dc_type" : "text",
"label" : "last agent ID",
"isMandatory" : false,
"isVisibleAgent" : true,
"isVisibleCustomer" : false,
"isEditable" : false,
"custom_regexp" : "",
"customMandatoryErrorMessage" : "",
"customValidationErrorMessage" : "",
"value" : "gverde1@acd.enghouse.com",
"name" : "LastAgentID",
"mode" : "auto"
}
]
},
"survey-whatsapp" : {
"_id" : "662fbae0aa1b46d6cd75e351",
"id" : "survey-whatsapp",
"title" : {
"it-it" : "Survey WA",
"en-gb" : "Survey WA"
},
"dc_mode" : "survey_chat",
"next" : "",
"datacollection" : [
{
"dc_type" : "rating_score",
"label" : "Dai un voto alla conversazione avvenuta!",
"isMandatory" : false,
"isVisibleAgent" : false,
"isVisibleCustomer" : true,
"isEditable" : true,
"custom_regexp" : "",
"customMandatoryErrorMessage" : "Il tempo per partecipare al sondaggio è scaduto.",
"customValidationErrorMessage" : "",
"value" : "5",
"name" : "survey_wa_rating",
"mode" : "manual",
"min" : 1,
"max" : 5,
"step" : 1,
"messageID" : "wamid.HBgMMzkzNDAzNjA5MTY5FQIAERgSN0ZEOTNCODQ3NjBBMTcxODk4AA=="
},
{
"dc_type" : "info",
"label" : "",
"isMandatory" : false,
"isVisibleAgent" : false,
"isVisibleCustomer" : true,
"isEditable" : false,
"custom_regexp" : "",
"customMandatoryErrorMessage" : "",
"customValidationErrorMessage" : "",
"value" : "Grazie per aver partecipato al sondaggio!",
"name" : "survey_wa_info",
"mode" : "manual"
},
{
"dc_type" : "textarea",
"label" : {
"it-it" : "Scrivi un messaggio per darci qualche suggerimento per migliorare la tua esperienza",
"en-gb" : "Write a message to give us some suggestions to improve your experience"
},
"isMandatory" : false,
"isVisibleAgent" : false,
"isVisibleCustomer" : true,
"isEditable" : true,
"custom_regexp" : "",
"customValidationErrorMessage" : "",
"customMandatoryErrorMessage" : "Il tempo per partecipare al sondaggio è scaduto.",
"value" : "Tutto bene",
"name" : "survey_wa_textarea",
"mode" : "manual"
}
]
}
},
"callData" : {
"EC_MACROACTIVITY" : "DEFAULT_CHAT",
"_NICK_" : "Gabriele Verde",
"EC_CAMPAIGN" : "DEFAULT_CHAT_MKT",
"_CTHISTORY_1_Q_" : "QUEUE42@acd.enghouse.com",
"LastAgentID" : "gverde1@acd.enghouse.com",
"REC_CALLCENTER" : "CC_DEFAULT",
"ECID" : "felixct7|1|7555|15"
},
"__v" : 0
} |