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  1. Click the Create Issue link in the top right side of the browser (on every page) to create a new CDRator JIRA issue.



    This displays the Step 1. Choose the project and issue type screen below.



  2. Click and open the Project-dropdown box and select the relevant project.
  3. Click and open the Issue Type-dropdown box and select the relevant issue type.
  4. Click the Create button.


    This displays Step 2. Enter the details of the issue screen.
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  5. Fill in the fields.

    Mandatory fields
    • Summary: An explanatory and recognizable name for the issue.
    • Billable: Indicates whether the issue is billable or not (not relevant for a Change RequestChange Requests are always billable).
    • Environment: Indicates in which environment the bug exists (only for bugs).
    • Description: It is important to fill out a thorough and complete description of the issue.

      Optional fields
    • External ref.: If the customer needs to identify the issue in their own system.
    • Security Level: Can be set to either Internal or None
    • Priority: Priority of the ticket. 1, 2, 3 or 4 with 1 indicating the highest priority.
    • Severity:Only valid for bugs. Indicates how severe the bug is compared to other bugs of the same priority. This helps indicates the fixing order of bugs (Fatal, Severe or Minor.)
    • Server: If name of server is available (only for bugs and bugs (non-production)).
    • Reproducing: Description of steps and frequency (only for bugs).
    • Component/s: In what area is the change needed og bug found. Select from the drop-down list.
    • Labels: More detailled information on the area of focus. Select from the drop-down list.

  6. Go to the Release Tab:

    This displays Step 3. Bringing forward the following page:

  7. Fill in the field.

    Mandatory Field:
    - Affects Version/s: Choose the version (release) the CR or bug is affecting. 

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The T-shirt estimate covers time for all involved departments, i.e. BC, AC, Product and QA (if QA is requested).

  • XS =    1 - 7 hours will be set to 7 hours
  • S   =    8 - 12 hours will be set to 12 hours
  • M  =   13 - 50 hours will be set to 30 hours
  • L   =   51 - 120 hours will be set to 85 hours
  • XL = 121 - 300 hours will be set to 210
  • P = Project for more than 300 hours