Page Comparison

servid

widgetid

serv_name

beginTime

endTime

Name	Type	Description
_id

id

Status

title

lang

userID

users

id [user object]

nicknamebeginTime

STRING

Internal object identifier

id

Status

title	STRING

agent/customer nickname

Chat unique identifier

servid

Status

title	STRING

/

Chat start time

endTime

Service unique identifier

widgetid

Status

title

NUMBER

STRING

Widget unique identifier

serv_name

Status

title	STRING

/

Service name

beginTime

Status

title

NUMBER

number

Chat

end

start time

isOnline

endTime

Status

title

BOOLEAN

Identifies if a chat is currently active

userAgent

number

Chat end time

title

Status

title	STRING

Browser user agent

firstUri

Chat title

lang

Status

title	STRING

Web page url

firstTitle

Chat language

userID

Status

title	STRING

Web page title

channel

Unique identifier of the user who started the chat

agentID

Status

title	STRING

Identifies chat channel. Can assume one of the following values:

“WEB”

“WHATSAPP”

firstIP

Unique identifier of the agent who managed the chat

users

Status

title

STRINGAgent/customer IP

object

Hash of the partecipants to the chat. See User Object for more details

dataCollections

callData

Status

title

Example

...

language	json

...

object

Hash containing Data Collection Object

callData

Status

title	object

Hash containing call data variables and values

contact_events

Status

title	array

Array containing contact events. See Contact Event Object for more details

ctlive_type

Status

title	string

Chat type according to the initiator. Can be one of the following values:

“chat”

“cbn”

“cbl”

“cbfs”

“call”

User Object

Name

Type

Description

id

Status

title	STRING

User unique identifier

nickname

Status

title	STRING

agent/customer nickname

beginTime

Status

title	STRING

/

Status

title	NUMBER

Chat start time

endTime

Status

title	STRING

/

Status

title	NUMBER

Chat end time

isOnline

Status

title	BOOLEAN

Identifies if a chat is currently active

userAgent

Status

title	STRING

Browser user agent

firstUri

Status

title	STRING

Web page url from which the chat started

uriHistory

Status

title	array

Array containing all the web page urls navigated during the chat

firstTitle

Status

title	STRING

Web page title

channel

Status

title	STRING

Identifies chat channel. Can assume one of the following values:

“web”

“whatsapp”

“messenger”

“instagram”

firstIP

Status

title	STRING

Agent/customer IP

Contact Event Object

Name

Type

Description

event

Status

title	string

Event name. Event can be one of the following:

"newContactAccepted"
"joinContact"
"endByAgent"
"endByCustomer"
"endedByExternalWs"
"endedByKeepaliveKeyExpired"
"cb_success"
"cb_error"
"serverError"

“clientError”

ts

Status

title	number

timestamp of the event

origin

Status

title	string

User id who performed the action

Example

Code Block

language	json

{
    "_id" : "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
    "contact_events" : [ 
        {
            "event" : "newContactAccepted",
             {  "ts" : 1642604343456.0,
            "_idorigin" : "5c6e700404445e26d8dbeee44747235938674011",
        }, 
     "dc_type":"nickname",   {
            "labelevent" : "NicknamejoinContact",
  
            "isMandatoryts" :true 1642604351430.0,
            "origin" : "USER_gverde1@acd.enghouse.com"
 "isVisibleAgent":true,       }, 
       "isVisibleCustomer":true, {
            "event" : "isEditableendByAgent":true,
  
            "custom_regexpts":"", : 1642604409653.0,
            "origin" : "USER_gverde1@acd.enghouse.com"
  "value":"Gabry",      }
    ],
    "nameid" :"nickname",
         "CHAT_DEFAULT_8857106a-55b8-4c47-a5af-a3aae7530e5a",
      "modeservid" : "manualctlivesocial_instagram",
        "ctlive_type" : "chat",
   }, "widgetid" : "",
    "serv_name" : "ctlivesocial_instagram",
  {  "beginTime" : 1642604342648.0,
    "endTime" :  1642604409492.0,
    "_idtitle" : "5c6e700404445e26d8dbeee3",
         "lang" : "",
     "dc_typeuserID" : "name4747235938674011",
    "users" : {
        "label4747235938674011" :"Name", {
            "id" : "isMandatory4747235938674011":false,
            "nickname" : "Malcom "isVisibleAgentSgatti":true,
               "isVisibleCustomerisAgent" :true false,
  
            "isEditablebeginTime" :true 1642604342648.0,

              "custom_regexpendTime":"",
 : 1642604409492.0,
              "valueisOnline" :"",
   false,
            "nameuserAgent" : "name",
  
            "modefirstUri" : "manual",
            "uriHistory" :  }[],
            {"firstTitle" :   "",
            "_idchannel" : "5c6e700404445e26d8dbeee2instagram",
            "firstIP" :  "dc_type":"surname","::ffff:127.0.0.1"
        },
         "label":"surname",
"USER_gverde1@acd#_#enghouse#_#com" : {
            "id" : "isMandatory":falseUSER_gverde1@acd.enghouse.com",
            "nickname" : "Gabriele Verde"isVisibleAgent":true,
  
            "isVisibleCustomerisAgent" : true,
  
            "isEditablebeginTime" :true,
   1642604351284.0,
            "custom_regexpendTime":"",
   : 1642604409492.0,
            "valueisOnline" :"",
   false,
            "nameuserAgent" :"surname",
               "mode":"manual" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/97.0.4692.71 Safari/537.36",
            }"firstUri"     : "http://localhost:3003/AD/AD.html",
    ],          "_iduriHistory" :"5c6e700404445e26d8dbeee1" ["http://localhost:3003/AD/AD.html"],
         "id":"67990d2d-5d35-4d7d-93ac-df3d9edb636d",   "firstTitle" : "AgentDesktop - Enghouse Interactive",
 "title":"Anagrafica #1",          "dc_modechannel" : "chatweb",
            "nextfirstIP" : "",::ffff:127.0.0.1"
        }
    },
 "__v":0   "dataCollections" : {
 },       "fc0450c8c2ae3430-4b2ca76c-42b344e4-b8c9a885-04b672ca4a9010fc9fb06c33" : {
            "datacollection" : [ 
                {
                    "dc_idtype" : "5c6e700404445e26d8dbeee8nickname",
                    "dc_typelabel" : "emailnickname",
  
            "label":"Email",        "isMandatory" :  false,
    "isMandatory":true,                "isVisibleAgent" : true,
                    "isVisibleCustomer" :true, false,
                    "isEditable" :true, false,
                    "custom_regexp" : "",
          
    "value":"Gabriele.Verde@enghouse.com",                 "namecustomMandatoryErrorMessage" : "email",
                    "modecustomValidationErrorMessage" : "manual",
              },      "value" : "Malcom Sgatti",
   {                 "_idname" : "5c6e700404445e26d8dbeee7nickname",
                    "dc_typemode" : "phoneauto",
  
            "label":"Phone number",   }
            "isMandatory":false],
            "id"  : "isVisibleAgent":truee1c8cd7e-b0c3-4791-ab4b-3f3ee761dafb",
            "title" :  "isVisibleCustomer":true,
            "dc_mode"  : "isEditable":true,
  chat",
            "custom_regexpnext" :"[0-9]{10}", ""
        },
        "value":"",
  ea1f8791-df7c-4c43-b09d-2fd043756c4c" : {
            "namedatacollection":"phone_number", : [ 
                "mode":"manual"{
             },       "dc_type" : "text",
   {                 "_idlabel" : "5c6e700404445e26d8dbeee6last agent ID",
                    "dc_typeisMandatory" :"date", false,
                    "labelisVisibleAgent" :"Birthdate", true,
                    "isMandatoryisVisibleCustomer" : false,
                    "isVisibleAgentisEditable" :true, false,
                    "isVisibleCustomercustom_regexp" :true, "",
                    "isEditablecustomMandatoryErrorMessage" :true, "",
                    "custom_regexpcustomValidationErrorMessage" : "",
                    "value" : "",
                    "name" : "birthdateLastAgentID",
                    "mode" : "manualauto"
            }    }
     ],       ],
  "_id":"5c6e700404445e26d8dbeee5",          "id" : "fc0450c8e4e82b29-4b2c9287-42b34cb1-b8c9a2eb-04b672ca4a904effeb374f9d",
            "title" : "Anagrafica #2",
            "dc_mode" : "chat",
            "next" : "",
         "__v":0}
      }
 ,
 },    "callData" : {
        "_NICK_" :"Gabry",
      "email":"Gabriele.Verde@enghouse.com "Malcom Sgatti",
        "_CTHISTORY_1_Q_" : "QUEUE42@acd.enghouse.com",
        "birthdateLastAgentID" : "",
        "phoneREC_numberCALLCENTER":"",
      "name":"",
      "surname":"", : "CC_DEFAULT",
        "ECID" : "felixct7|1|295039|15"
    },
    "__v" : 0
}

Versions Compared

Old Version 1

New Version Current

Key

Example

User Object

Contact Event Object

Example