Returns chat transcripts with the specified call data variables
| Status | ||||
|---|---|---|---|---|
|
Path Variables:
Name | Mandatory | Type | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
domain |
|
| Unique domain identifier |
Authorization: see Authentication mechanisms
Request body:
Type:
| Status | ||
|---|---|---|
|
Name | Mandatory | Type | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
<calldata_variable_name> |
|
| Value of the call data variable for which you want to retrieve the chat transcripts |
Response:
Type:
| Status | ||
|---|---|---|
|
Name | Type | Description | ||||
|---|---|---|---|---|---|---|
result |
| If true, the service response was performed correctly | ||||
chatTranscript |
| Array that contains |
Transcript Object with the specified nickname among the participants | ||||||||||
error |
| Contains the error description if an error has occurred in the request |
Example:
Request
http://<hostname>:<port>/livechat/default/getChatTranscriptByCalldata
Request body:
| Code Block |
|---|
{
"ECID" : "felixct7|1|22|15",
"_CTHISTORY_1_Q_": "QUEUE42@acd.enghouse.com"
} |
Response
| Code Block | ||
|---|---|---|
| ||
{
"result":true,
"chatTranscripts":[
{
"result":true,
"transcript":{
"messages":[
{
"data":{
"id":"551b9dbc-8de8-46a1-89c4-b617f9d7e98e",
"messageType":"TEXT",
"content":{
"text":"hello there",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":1569248228779
},
"_id":"5d88d3f91190da27f4fecee2",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
},
{
"data":{
"id":"e34246cf-e057-44e7-ba5b-45cd5be4c55f",
"messageType":"TEXT",
"content":{
"text":"hello",
"user":{
"id":"USER_gverde1@acd.enghouse.com",
"isAgent":true
}
},
"ts":1569248236845
},
"_id":"5d88d3f91190da27f4fecee1",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
},
{
"data":{
"id":"44c1c289-941a-4680-829f-9ea3757b7b78",
"messageType":"TEXT",
"content":{
"text":"bye",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":1569248242051
},
"_id":"5d88d3f91190da27f4fecee0",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
}
],
"_id":"5d88d3f91190da27f4fecedf",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64",
"__v":0
}
}
],
"error":null
} |
...