Name | Type | Description | ||||
|---|---|---|---|---|---|---|
_id |
| Internal object identifier | ||||
id |
| Chat unique identifier | ||||
servid |
| Service unique identifier | ||||
widgetid |
| Widget unique identifier | ||||
serv_name |
| Service name | ||||
beginTime |
| Chat start time | ||||
endTime |
| Chat end time | ||||
title |
| Chat title | ||||
lang |
| Chat language | ||||
userID |
| User unique identifier | ||||
users |
| Hash of the partecipants to the chat. See User Object for more details | ||||
dataCollections |
| Hash containing Data Collection Object | ||||
callData |
| Hash containing call data variables and values | ||||
contact_events |
| Array containing contact events. See Contact Event Object for more details | ||||
ctlive_type |
| Chat type according to the initiator. Can be one of the following values: “chat” “cbn” “cbl” “cbfs” “call” |
User Object
Name | Type | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
id |
| User unique identifier | ||||||||
nickname |
| agent/customer nickname | ||||||||
beginTime |
| Chat start time | ||||||||
endTime |
| Chat end time | ||||||||
isOnline |
| Identifies if a chat is currently active | ||||||||
userAgent |
| Browser user agent | ||||||||
firstUri |
| Web page url | ||||||||
firstTitle |
| Web page title | ||||||||
channel |
| Identifies chat channel. Can assume one of the following values: “web” “whatsapp” “messenger” “instagram” | ||||||||
firstIP |
| Agent/customer IP |
...