Returns chat transcript before the specified timestamp
| Status | ||||
|---|---|---|---|---|
|
Path Variables:
Name | Mandatory | Type | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
ts |
|
| timestamp before which to retrieve chat transcripts |
...
Name | Type | Description | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
result |
| If true, the service response was performed correctly | ||||||||
chatTranscripts |
| An object that contains the chat transcripts retrieved | ||||||||
error |
| Contains the error description if an error has occurred in the request |
Example:
Request
http://<hostname>:<port>/livechat/getChatTranscriptByDate/
...
1569248216650
Response
| Code Block | ||
|---|---|---|
| ||
{
"result":true,
"chatTranscripts":[
{
"result":true,
"transcript":{
"messages":[
{
"data":{
"id":"5331c71f-46e7-4f5c-acbb-d7d0eaf0813c",
"messageType":"TEXT",
"content":{
"text":"hello",
"user":{
"id":"cb34571c-ce74-4b21-a297-28311cf50c2e"USER_gverde1@acd.enghouse.com",
"isAgent":true
}
},
"ts":1569248116642
},
"_id":"5d88d3951190da27f4fecedb",
"room":"CHAT_0addc50f-6866-40d1-bcbd-9da802c3fb9e"
},
{
"data":{
"id":"a3a15ff2-7de3-4677-bfce-1a3ed26097e3",
"messageType":"TEXT",
"content":{
"text":"hi",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":1569248120015
},
"_id":"5d88d3951190da27f4feceda",
"room":"CHAT_0addc50f-6866-40d1-bcbd-9da802c3fb9e"
},
{
"data":{
"id":"ea10e6ef-e461-4a95-aeeb-22eb1cfe2de5",
"messageType":"IMAGE",
"ts":1569248133529
},
":1568970399937.0_id":"5d88d3951190da27f4feced9",
"room":"CHAT_0addc50f-6866-40d1-bcbd-9da802c3fb9e"
},
{
"data":{
"id":"d0f9d131-29ef-41f0-b2ed-0d90bf769d6c",
"messageType":"TEXT",
"content":{
"text":"bye",
"user":{
"id":"USER_gverde1@acd.enghouse.com",
"isAgent":true
}
},
"ts":1569248144629
},
"_id":"6n8ds3e43bcb9e40e0435g245d88d3951190da27f4feced8",
"room":"CHAT_686ffd840addc50f-74fd6866-4f1840d1-a5d1bcbd-9537ffd04acf9da802c3fb9e"
}
],
"_id":"5d7bb2353bcb9e40e0330a725d88d3951190da27f4feced7",
"room":"CHAT_686ffd840addc50f-74fd6866-4f1840d1-a5d1bcbd-9537ffd04acf9da802c3fb9e",
"__v":0
}
},
{
"result":true,
"transcript":{
"messages":[
{
"data":{
"id":"551b9dbc-8de8-46a1-89c4-b617f9d7e98e",
"messageType":"TEXT",
"content":{
"text":"hello there",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":1569248228779
},
"_id":"5d88d3f91190da27f4fecee2",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
},
{
"data":{
"id":"e34246cf-e057-44e7-ba5b-45cd5be4c55f",
"messageType":"TEXT",
"content":{
"text":"hello",
"user":{
"id":"USER_gverde1@acd.enghouse.com",
"isAgent":true
}
},
"ts":1569248236845
},
"_id":"5d88d3f91190da27f4fecee1",
"room":"CHAT_4910ea9a-0e43-4dea-9418-fb913cbf9a64"
},
{
"data":{
"id":"15f8fe7c44c1c289-c7c6941a-41364680-8a9a829f-5bbaadd167b09ea3757b7b78",
"messageType":"IMAGE""TEXT",
"content":{
"text":"bye",
"user":{
"id":"USER_c8e1eb84-60d3-4d69-b10b-96364845023e",
"isAgent":false
}
},
"ts":15683883137211569248242051
},
"_id":"5d7bb4e43bcb9e40e0330a755d88d3f91190da27f4fecee0",
"room":"CHAT_a2901b374910ea9a-66bb0e43-49d04dea-a0419418-b84bb8f421c4fb913cbf9a64"
}
],
"_id":"5d7bb4e43bcb9e40e0330a745d88d3f91190da27f4fecedf",
"room":"CHAT_a2901b374910ea9a-66bb0e43-49d04dea-a0419418-b84bb8f421c4fb913cbf9a64",
"__v":0
}
}
],
"error":null
} |
...